Bsbinn 601 Task 2 V1 - zjxxjkvszlzs;z;ç PDF

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BSB61015 Advanced Diploma of Leadership and Management BSB60215 Advanced Diploma of Business BSB61215 Advanced Diploma of Project Management

BSBINN601 Lead and Manage Organisational Change Task 2

Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 [email protected]| www.ihBC.edu.au

Questioning Assessment Candidate Instructions You will complete questions for purposes of formal assessment as per the questions outlined in the questioning record below, and any additional probing or clarification questions required by the assessor. The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of competency. Task Details There is no restriction on the length of the question responses, or time restriction in completing the assessment. It is anticipated that the assessment will take approximately 6 hours to complete. The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your resubmitted work. You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as may be needed. All questions must be answered satisfactorily for the assessment to be completed satisfactorily. For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment. Evidence to be collected Answer the activity in as much detail as possible, considering your organizational requirements. In undertaking this assessment task, you as the candidate are providing consent for your work to be reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern regarding this permission, please discuss this with your assessor prior to undertaking the task.

To provide you with an opportunity to show you have the required knowledge for this unit.

Objective

Candidate Declaration Candidate name: Thais Rodrigues

Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 [email protected]| www.ihBC.edu.au

Trainer’s name: Date: Assessment declaration: I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: Your trainer and assessor will be grading your work and provide you with constructive feedback on the Learning Management system.

Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 [email protected]| www.ihBC.edu.au

Task 2 – Performance and Skills Assessment General instructions This assessment requires that you can document a change process that details the rationale for the change, its objective and the process of implementing the change as well as a critical evaluation of how the change process was managed. You are also required to know techniques for responding to resistance to change and finally, have knowledge of the change management process / cycle. To enable you to meet these requirements, you will use the information in the Case Study and in the additional res our ce s folder and Fitness Australia website to create a plan for this change management initiative . Read through the following case study and then complete all the tasks. Scenario: Margaret House, CEO of Bounce Fitness has asked you to act as the Change Management Agent for an initiativ e to be undertaken nationally at Bounce Fitness Centres. You have been asked to prepare a plan to implement a whole-of-business change and she has committed a budget of $20,000 to this. The Executive has recognised that the lack of standardisation of operations and the different levels of training has reduced the quality of the customer experience and potentially safety, and makes it difficult to plan for the future as each Centre currently makes many of their own decisions. Bounce Fitness is about to become registered with Fitness Australia (www.fitness. org.au) as a Fitness Australia Registered Fitness Business. This will require meeting the Code of Practice for the State in which each Centre is located. Bounce Fitness also wants to ensure that all trainers meet, or immediately undertake training to meet the standards associated with Fitness Australia’s business registration. More about registration can be obtained by going to the Fitness Australia website and clicking on the Registration tab. The Codes of Practice for each State are also linked on this page if you scroll down – within ‘Business Principles and Guidance’.

Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 [email protected]| www.ihBC.edu.au

The financial considerations for this (available on the Fitness Australia website) must take into account:  The joining fees and membership fees for each linked Centre and joining fees.  There is no stipulatio n as to trainer numbers outside those in the Code of Practice . Registered businesses complying with the Code will only employ registered exercise professionals.  Individual exercise professionals must also be registered. The minimum educational qualificatio n currently necessary for all trainers is the Certificat e III in Fitness Instructing and all trainers must hold this to continue to work as a trainer of classes and individual clients. At this point in time , this has not been consistently applied. In Cairns all are qualified, in Brisbane two need the basic training, two also in Sydney and in Melbourne there is one. It is intended under the change management initiativ e that all trainers, once they have completed the basic training will continue to pursue further training, the Certificat e IV and Diploma annually as personal development. Bounce Fitness will pay for the training fees and other incidentals such as textbook requirements and provide one paid hour per week for study leave. Bounce Fitness will also reimburse travel and accommodation for compulsory study attendance sessions . You can get more information on this at Fitness Australia’s website under the Learning & Development tab. It is expected that the change management process will be fairly smooth if adequate measures are taken and the process is well managed. The major resistance will come from the fiv e trainers who do not have this qualificatio n and have learned through experience. That is why they do not have it now. They will also not want to participate in the further training initiative. If the whole standardisation process is not managed carefully, there is a potential for great dissatisfactio n and all Centres will not comply with the standardised procedures. This is a major concern for the Executive, hence your employment

Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 [email protected]| www.ihBC.edu.au

Part A – Identify Change Requirements 1. Refer to the Bounce Fitness business plan, business objectives and business strategy documents found in the additional resources section. Using the information provided in the case study, explain why Bounce Fitness needs to make some strategic changes. Bounce Fitness requires some strategic changes in all centres, developing standardization and educational training for coaches. The main objective is to comply with the company's registration with Fitness Australia, but each centre makes its own decisions, which makes it difficult to implement the company's actions.

2. Refer to the Bounce Fitness business plan, business objectives and business strategy documents found in the additional resources section. Using the information provided in the case study, identify a minimum of 3 changes that are required

The three main changes are: - Standardization of operations, to guarantee the quality of the training level for trainers, related to the increase in the quality of our services and to improve the customer experience. - Alignment with the code of conduct of each state, complying with local legislation. - Provide payment of training requirements for instructors, for example training fees, textbooks and travel and accommodation expenses.

3.

Describe at least 3 patterns or trends in the external environment which impact on the achievement of the organisation’s objectives. The three patterns or trends in the external environment that can impact the achievement of the organization’s objectives are: -

Local legislation, in which each state may have a different requirement. The current pandemic (Covid-19), which requires social isolation and can cause delay in some requirements. Again, due to the pandemic, many members have started training at home, and need a greater incentive to return to face-to-face activities.

Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 [email protected]| www.ihBC.edu.au

4.

Identify 3 major operational change requirements due to performance gaps, business opportunitie s or threats, or management decisions for this change management initiative Three main requirements for operational change can be described are: - Some coaches have high practical knowledge, experience, but it is necessary to maintain a constant education flow. - Create actions that can encourage company professionals to maintain this flow of studies, as well as improvement at all levels. - The company's registration with Fitness Australia will bring recognition, and its standardization will increase public satisfaction.

5. Discuss how you wi ll

review and prioritis e change requirements / opportunities with the relevant managers.

When scheduling meetings on a regular basis, key managers come in to promote discussions about strategic changes, working to influence the decision process. All meetings and decisions will be informed via email. Prior planning is necessary to avoid risks and follow the chosen strategy.

6. Provide 1 example of a stakeholder and 1 example of an expert or specialist who can be consulted and what each would be consulted about. The stakeholder is the project manager, who is responsible to provide the knowledge from the project’s complexion. This professional will be a leader that ensure the quality of the services offered. Another professional is the human resources specialist, responsible for the recruitment, ensuring the best professionals and the best actions to be taken in relation to them.

7. List 4 steps that you employ in your consultation with a stakeholder, specialist or expert. Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 [email protected]| www.ihBC.edu.au

These are the four steps that I would implement with a stakeholder, specialist or expert: 1. Plan and schedule a meeting with stakeholders and an expert to discuss the necessary actions. 2. Note and document the meeting, being able to pass on the information to whoever is most important.

3. After the meeting, start implementing the decisions made, gradually.

Part B – Develop Change Management Strategy 8. Complete a cost benefit analysis for the identified changes. In the table below,  List costs and benefits  Estimate a monetary value to the costs  Estimate a monetary value to the benefits

Cost Benefit Analysis Cost

$$

Benefit

$$

Training fees

$1.000

Standardization of educational level of trainers

According to local legislation

Accommodation expenses

$2.500

Standardization of educational level of trainers

According to local legislation

New training equipment

$8.000

Change in company profile, new customers

Increase in membershi p fees

Travel expenses

$3.000

Standardization of educational level of trainers

According to local legislation

Paid leave for study

$600

Standardization of educational level of trainers

According to local legislation

Project consultant

$2.000

Specialist consultation, better assessment of risks and opportunities

Increase in membershi p fees

Total

$17.100

Total

Increase profit

Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 [email protected]| www.ihBC.edu.au

(add more rows if necessary)

9. List 5 potential barriers to the identified changes for Bounce Fitness.

Five potential barriers to the identified changes are: - Lack of professionals' adherence. - Low budget. - New actions due to Covid-19. - Different laws for each state. - Delay in implementing the necessary strategies.

10. Conduct a risk analysis and identify at least 5 risks and fill in the following table. Risk Analysis Risk

Likelihood Impact (H/M/L)

Strategy

(H/M/L )

Lack of professionals' adherence.

M

H

Low budget.

L

H

New actions due to Covid-19.

H

M

Different laws for each state.

H

H

Delay in implementing the necessary strategies.

M

M

Create awareness about the company's innovation. Check actions that can be reorganized to fit the budget. Follow all recommendations and ensure the health of employees and customers. Check the laws of each state and formalize the requirements according to the law. Create a goals plan, with a schedule that will be checked regularly.

(add more rows if necessary) 11. Prepare a project plan with a minimum of 6 activities and enter the details into the following project chart. Fill in the relevant months for each activity.

Project Plan Activities

Jan

1. Workshops, lectures and mini

x

Feb

Mar

Apr

May

x

Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 [email protected]| www.ihBC.edu.au

x

June

preparatory courses for professional qualification 2. Consultations with financial experts

x

3. Consult human resources specialist

x

4. Purchase of new equipment

x

5. Analysis of compliance with legislation

x

x

x x

x

6. New actions due to covid-19

x x

x

x

x

x

x

x

(add more rows if necessary) 12. Draft an email to Margaret to obtain approval for the change project. (100 words) In your email include the following:  The purpose of your email  A summary of the recommended changes  A summary of the costs and benefits  A summary of the project plan  A request for approval To:

Margaret House

Cc: Subject:

Change project approval

Good morning, Margaret The purpose of this email is to get approval for the change project organized for Bounce Fitness. Some actions to be implemented are: -

-

Standardization of operations, to guarantee the quality of the training level for trainers, related to the increase in the quality of our services and to improve the customer experience. Alignment with the code of conduct of each state, complying with local legislation. Provide payment of training requirements for instructors, for example training fees, textbooks and travel and accommodation expenses.

All of the costs benefit analysis, risk analysis and project plan are listed below: Cost Benefit Analysis Cost

$$

Benefit

Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000 [email protected]| www.ihBC.edu.au

$$

Training fees

$1.000

Standardization of educational level of trainers

According to local legislation

Accommodation expenses

$2.500

Standardization of educational level of trainers

According to local legislation

New training equipment

$8.000

Change in company profile, new customers

Increase in membership fees

Travel expenses

$3.000

Standardization of educational level of trainers

According to local legislation

Paid leave for study

$600

Standardization of educational level of trainers

According to local legislation

Project consultant

$2.000

Specialist consultation, better assessment of risks and opportunities

Increase in membership fees

Total

$17.100

Total

Increase profit

Risk Analysis Risk

Likelihood Impact (H/M/L)

(H/M/L)

Lack of professionals' adherence.

M

H

Low budget.

L

H

New actions due to Covid-19.

H

M

Different laws for each state.

H

H

Delay in implementing the necessary strategies.

M

M

Strategy

Create awareness about the company's innovation. Check actions that can be reorganized to fit the budget. Follow all recommendations and ensure the health of employees and customers. Check the laws of each state and formalize the requirements according to the law. Create a goals plan, with a schedule that will be checked regularly.

Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction...