Business Letter - Masterson Electronic PDF

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Masterson Electronic 4115 Rising Sun Ave. Philadelphia, PA 19139

January 17, 2016 Ms. Samantha Dickerson 711 Memphis St. Philadelphia, PA 19122 Dear Ms. Dickerson:

Thank you for your letter explaining the recent problems you are experiencing with the TV you purchased from us. We are sorry to hear that your TV has stopped working and the manufacturer’s warranty has expired.

All TV’s we sell have a limited manufacturer’s warranty of 6 months, which allows us to sell our TV’s at the low price you purchased it for. Unfortunately, your TV stopped working 10 months after purchase and the warranty has expired. We cannot replace your TV or repair it free of charge. We value you as a customer and would like to help you in repairing your TV. We have an excellent repair service with great rates below our competitors’ rates. Our repair department quickly identifies the problem and fixes the TV within 3 days so you can continue to enjoy your TV. Furthermore, we can offer you a 3-year extended service plan for only $149 to cover future repairs and provide you with peace of mind that your TV will be repaired at no additional cost to you.

Please let me know your decision. I look forward to hearing from you. Sincerely yours,

Michaela Connolly Customer Service Department 215-555-9000 [email protected]...