CBA leadership powerpoint group PDF

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Commonwealth Bank 200912 (Session 2 SCC 2019) Enterprise Leadership

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Established in Sydney, Australia (1911) Leading multinational bank internationally Retail, premium business and institutional banking Second largest Australian Listed Company (ASX) 52,000 employees and 800,000 shareholders

Key factors that influence how operations are managed in Commonwealth bank Australia

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The key elements of the system and process design The relationship between operations management and productivity The value chain concepts impact on operations

The System and Process Design of the CBA

The system and process design of the CBA depends on three elements

Flexibility

the back incorporates flexibility by modifying its processes to fit customer requirements

the bank develops applications that are easy to understand and use

Ease of banking

Fast experience The development of comfortable, flexible, and fast systems and processes has enabled the Commonwealth Bank to achieve the high customer satisfaction.

The relationship between operation management and productivity

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The impact of recent history for Commonwealth bank Australia Moving forward New tactics and processes implemented to combat seven trends within the operations environment: Macro environment Decline in trust and reputation Regulation driving change Increased competition Importance of cybersecurity and data protection Workforce requirements and changing Climate action is growing in importance

Issue and Challenges

■CEO Matt Comyn addresses the strain ■focused on making sure that they strengthen, Two areas where the bank has not yet emerged as valuable as its rivals which are 1.Cost and capital levels 2.innovative initiatives / CBA currently spends close to $600 million a year ■According to KPMG, the bank's cost to income ratio of 42.7% lags market leader Westpac at 42.2% ■CBA has been leading the modern world of tech and net banking, but due to recent breaches improving technology and digital would remain key to the bank's future

Challenges bank has been facing due to cultural change ■Damaged reputation ■Technological disruption ■Over-leveraged household sectors ■Lagging housing market. ■Money laundering allegations and legal proceedings ■Bank facing allegations of breaching anti money laundering and counter terrorism financing act / $624.7 million. These breaches involve the bank’s smart ATMs,

The value chain concept effect on improving operations

The value chain concept effect on improving operations Key Factors which affect operations

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What is the value chain concept What does the value chain concept do

Recommandations & Conclusion

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Application of the value chain concept Example of applications of value chain concept by the Commonwealth Bank Recruitment of professionals Regular maintenance of systems Creating leaders

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Strategic decisions designed to get the company from where it was to where it wants to be. Key factors of influence on operations and how they are managed

Commonwealth Bank 2019, 2019 Annual Report, CommonwealthBank, viewed 11 September

Commonwealth Bank 2018, Annual Report 2018, CommonwealthBank, viewed 20 September

Commonwealth Bank 2019, ‘Executive Leadership Team update’, CommonwealthBank, 23 August, viewed 25 September 2019, Commonwealth Bank 2019, ‘Our History’, n.d, viewed 23 September 2019

Mozo. S, 2016 ‘CBA named as Australia’s most sustainable company’ Mozo, 22 January viewed 23 September 2019

Robbins, S,Coulter, M & Bergman, R 2017, Management, P.Ed Australia, Sydney, viewed 11 September 2019, ProQuest...