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COURSE: ADVANCED OPERATIONS MANAGEMENT SYLLABUS 1. Overview of the subject: Brief introduction and overview of the basic topics related to operations, production and supply chain management. 2. Review of the case study methodology: Introduction of what the purpose of a case study is and how it enriches the theoretical concepts covered in class. Introduction of the short cycle and long cycle processes of reviewing cases and answering relevant questions assigned to each case. 3. Introduction to scientific management and tenets of advanced operations management: Situating the area of operations management in the field of management. 4. Differences between service and manufacturing concerns: How are operations different for the two? 5. Overview of the production and operations management functions of a for-profit firm from the perspective of general management: This deals with the design, management and transformation aspects of products, processes, services and supply chains. 6. Strategic significance of operations management: How globally and locally firms compete on operations and supply chains for gaining a competitive advantage. 7. Significance of project management in the area of operations management in terms of how to manage different projects for definite and indefinite time estimates and their impact on cost and quality of operations. 8. Learning curves and their significance especially in implementing balanced scorecards in organizations. 9. Process analysis: How are processes significant in improving operations and supply chains? 10. Product design and process selection: How are different products designed and how are they brought into markets for competitive advantage backed by specific operations? Cases such as McDonald’s and Southwest would further add to an indepth understanding of this concept. 11. Waiting line management: Queuing theory and quantitative analysis of waiting line management. 12. Total quality management with a special focus on Six Sigma and the Japanese philosophy of continuous improvement. 13. Operations and the consulting industry and how it is expanding locally and internationally. 14. Supply chain strategy and how it is significant for operations. The concept of value chains and how the internet is changing the way supply chain is being managed in the current global marketplace. 15. Supply chain forecasting for manufacturing concerns and the impact of shifts in consumer-side demand. 16. Aggregate sales and operations planning for competitive supply chains. How sales can affect the supply chain and how to plan operations accordingly. Core Reading List: Text Book(s):  Richard B. Chase, F. Robert Jacobs and Nicholas J. Aquilano, 2006. Operations Management for Competitive Advantage.11th Edition [or newer if available]. McGraw-Hill.

F. Robert Jacobs, Richard B. Chase, Nicholas J. Aquilano. 2010. Operations and Supply Chain Management.13th Edition. McGraw-Hill. Other Recommended Books:  Eliyahu M. Goldratt, Jeff Cox, David Whitford. 2012. The Goal: A Process of Ongoing Improvement. 3rd Edition. North River.  Jay Heizer and Barry Render. 2011. Operations Management. 10th Edition. Pearson.

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Jeffrey Liker. 2003. The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer. 1 st Edition. McGraw-Hill. Geoffrey Boothroyd, Peter Dewhurst and Winston A. Knight. 2010. Product Design for Manufacture and Assembly. 3 rd Edition. Taylor and Francis. William J. Stevenson. 2012. Operations Management.11th Edition. McGraw-Hill. Joel Wisner, G. Keong Leong and Keah-Choon Tan. 2004. Principles of Supply Chain Management A Balanced Approach. Thomson.

Required Reading List (Journals and Magazines etc.):  Dawn, The News, The Nation Business Page  Business Week, Forbes, Fortune  Harvard Business Review  Forbes  Business Recorder  Sloan Management Review  International Journal of Advanced Operations Management  Production and Operations Management Journal  Journal of Operations Management  International Journal of Operations and Production Management.

COURSE: ADVANCED OPERATIONS MANAGEMENT SYLLABUS Course Objectives: This course is designed to develop and enhance students’ technical/functional, analytical, and problem solving skills in the area of Advanced Operations Management. The course is tailored to explicate aspects pertaining to: Local and global challenges faced in the operations of enterprises such as product creation, transformation management, supply chain management, process analysis, production planning and distribution network management. These activities are also associated with managing purchases, inventory control, quality control, storage, logistics and evaluations of processes. Therefore, operations management often includes substantial measurement and analysis of internal processes. Ultimately, the nature of how operations management is carried out in an organization depends very much on the nature of the products or services in the organization, for example it differs in services and manufacturing which MBA students should be aware of to serve as better managers of tomorrow. Teaching Strategy: This course, at the MBA level is designed to be taught with a mixture of case studies, readings and text book chapters. The students are encouraged to study the assigned readings/articles/text book chapters before coming to class on their own and acquire the requisite functional knowledge in order to do assigned cases and technical exercises. The first 45 minutes of the class will be a lecture session; with the professor covering core concepts of the topic assigned while 60 minutes will be spent discussing an assigned case study or technical topic in operations management. The meaningfulness of the course can be increased by active participation in analyzing, dissecting and finding solutions to the real business problems presented in a case or assigned problem. The central questions asked for analyzing a case includes the five W’s i.e. what, when, why, where, who and how. Groups of students may also be assigned to present findings of a problem assigned from a book, end of chapter exercise/case study/reading in the form of presentation where the professor critiques the students’ analyses, identification of issues and recommendations to hone their skills in management related topics. In each assignment/case analysis/end of chapter exercise the students will be encouraged to place themselves in the shoes of a decision maker and are required to analyze, identify problems and give recommendations. At a minimum the course will include several standard class cases that are topic-specific and some comprehensive cases that require in-depth and comprehensive analysis of concepts covered in the course. Assignments may be given as and when the instructor deems pertinent for either knowledge building or for reinforcement purposes. Quizzes and in class assignments will be a regular feature of the course and are all geared to sharpen the students’ technical, analytical, conceptual, and decision making skills and will be quintessential to this course. A lab session will be held each time a technical topic of instruction is required to be covered requiring software assistance. End of chapter questions and cases will require students to undertake ADVANCED MS EXCEL exercises. A term project may also be assigned geared towards implementing ideas/quantitative skills learnt during the course which will be presented in the form of an oral presentation and a report at the end of the course. The specific project deliverables will have to be discussed with the instructor before the project is undertaken by the students. An industrial trip may also be arranged for the students to visit a manufacturing or service concern at the end of the course to witness the practical aspects of operations ONLY IF the prevailing law and order and security conditions are conducive for such activities and there is no objection raised by the university administration. Final Assessment Criteria: Final Exam Midterm Quizzes/Assignments Class Participation Project Report and Presentation Simulation

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COURSE: ADVANCED OPERATIONS MANAGEMENT LEC NO.

LECTURE SESSION

1

Introduction and Course Overview

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Case Study Analysis Methodology

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Harvard Business School (HBS) Core Curriculum –Operations Strategy Harvard Business School (HBS) Core Curriculum –Operations Strategy and Leadership

Case 1: Toyota: The Accelerator Crisis

Harvard Business School (HBS) Core Curriculum –Process Analysis

Case 3: Metropolitan College

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DISCUSSION SESSION What is Operations Management: Academic underpinnings and practical implementations: History and future of Operations. Background Notes: 1- Deep Change: Operational Innovation Reading? 2- What is Strategy?

Case 2: Barnes and Noble Vs. Amazon

Harvard Business School (HBS) Core Curriculum –Process Analysis

Case 4: Kristen Cookies

Harvard Business School (HBS) Core Curriculum -Designing, Managing and Improving Operations Harvard Business School (HBS) Core Curriculum -Designing, Managing and Improving Operations

Case 5: The Indus Hospital: Delivering Free Healthcare in Pakistan

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Harvard Business School (HBS) Core Curriculum –Managing Quality

Case6: McDonald’s Corp.

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Harvard Business School (HBS) Core Curriculum – Managing Quality

Case 7: SPEL Pakistan: Quality Journey

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Book Chapter: Project Management

CLASS EXERCISE

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Book Chapter: Project Management

MS PROJECT SOFTWARE EXERCISE

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Project Management

Case 8: Techlogix Pakistan

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Harvard Business School (HBS) Core Curriculum – Inventory Management Basics

CLASS EXERCISE

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MIDTERM EXAM

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Harvard Business School (HBS) Core Curriculum – Inventory Management Harvard Business School (HBS) Core Curriculum – Inventory Management

Discuss Methodologies

Case 9: Scharrfen Berger Chocolates Case 10: Three Jays Corporation

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Book Chapter: Forecasting

Exercises

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Book Chapter: Forecasting

Comprehensive Quiz

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Harvard Business School (HBS) Core Curriculum – Operations Sourcing Decisions Harvard Business School (HBS) Core Curriculum –Operations Sourcing Decisions Harvard Business School (HBS) Core Curriculum –Operations Sourcing Decisions Harvard Business School (HBS) Core Curriculum – Operations and Supply Chain Management Harvard Business School (HBS) Core Curriculum – Operations and Supply Chain Management

End of Reading Questions Case 11: SAP Case 12: TCS Pakistan Concepts/Flows Case 13: Crocs; Revolutionizing Supply Chain

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Harvard Business School (HBS) Core Curriculum - SIMULATION

Presentation of Group Results

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Harvard Business School (HBS) Core Curriculum - SIMULATION

Presentation of Group Results

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SIMULATION

SIMULATION PRESENTATIONS

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PROJECT REPORT SUBMISSION

PROJECT PRESENTATION

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PROJECT REPORT SUBMISSION

PROJECT PRESENTATION

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FINAL EXAM

FINAL EXAM...