CQ Live Comunicate appropriately and effectively PDF

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Official guidelines from RCSLT how to work effectively together ...

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RCSLT Guidance RCSLT guidance to support members to adhere to the HCPC standards

Communicate appropriately and effectively Speech and language therapists: Communicate with service users and carers 1. Show respect and courtesy in all communications with service users and carers. 2. Communicate with service users and carers in ways that respect their dignity and privacy. 3. Demonstrate good practice in inclusive communication – verbal, non-verbal, electronic and other forms of communication as appropriate. 4. Facilitate the expression of service users’ and carers’ needs and wishes using inclusive communication methods. 5. Use the preferred communication methods of the service user and carer, where possible. 6. Advocate that arrangements are made to meet different service users’ and/or carers’ language and communication needs. 7. Take account of all cultural, age, gender and background factors when communicating with service users and carers. 8. Facilitate access to interpreters and/or translators as required. 9. Provide information about speech and language therapy services and choices for service users and carers in ways they can understand and make informed choices. 10. Explain the risks and benefits of speech and language therapy assessments, implications and interventions in accessible ways, so service users and carers can make informed choices about their care and treatment. 11. Explain the reasoning behind speech and language therapy assessments and interventions. 12. Provide information that is clear, accurate and up to date about speech and language therapy. 13. Avoid the use of jargon or technical language in their communications. 14. Take steps to ensure that service users and carers understand what is being communicated and to whom. 15. Respect the choices and wishes of service users, being clear about where this differs from professional opinion and recording this as appropriate. 16. Abide by all legislation, policies and procedures relevant to their context of work regarding effective communication. April 2016 1

17. Make effective use of all information technology as a means of communication when appropriate and comply with all legislation and guidance around information governance. 18. Take steps to ensure all written communication is accessible and clear for the reader. Work with colleagues 1. Cooperate and collaborate with colleagues in all aspects of service users’ and carers’ management, within and across settings, sectors and professions in the best interests of service users. 2. Share information, knowledge and skills for the benefit of the service user. 3. Respect colleagues’ perspectives and contribution. 4. Work in partnerships with other services, putting the service user’s interests first. 5. Support and enable others to adapt communication as required for service users and their carers. 6. Participate in team or multi/interdisciplinary working as required for the benefits of service users and the wider service. 7. Maintain a professional approach to communication when professional opinions differ. 8. Endeavour to resolve professional differences to ensure optimum outcomes for service user. 9. Listen and respond to feedback from colleagues. 10. Share/express professional opinion using clinical reasoning and the evidence base to demonstrate the SLT role. 11. Share information appropriately with due regard for safeguarding, legal and other requirements. Social media and networking sites 1. Are aware and proactively manage their online image or identity being mindful of the need for boundaries. 2. Use social media to promote speech and language therapy in a positive way and to engage with the public. 3. Use social media responsibly in the best interest of service users and the speech and language therapy profession. 4. Maintain and protect the service users’ confidentiality by not publishing information that could identify them on social media. 5. Comply with any internet and social media policy set out by the HCPC and their employer. Notes 

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Service user – The term service user is used but the terms ‘patient’ or ‘client’ may also be appropriate. Individual(s) – The term ‘individual’ has been used. Depending on the context provided in the sentence, this could refer to a service user, patient, client, colleague or carer.

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