Exam essay frito lay PDF

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a.) The video is an insight into the processes that go into making quality products in Frito-Lay incorporated. Many companies in the United States are known to make potato chips but what sets this company apart is the rigorous quality control techniques. Qualitative analysis is used to determine various parameters of the chips such as oil content. The company also incorporates a quality wall where they look into the product as a customer would. Additionally, they analyze their progress by paying attention to customer feedback and responding accordingly. The company also caters for consumer concern by strictly adhering to a recipe to their consumer preferences. The use of SPC charts is a guide for manufacturers to note variables and the extent to which data can vary. In Frito Lay Company, these charts are effectively used to determine the salt content of potato chips. This video is a step by step guideline on the process of food processing particularly quality control processes. All in all quality control is vital in this company and begins at the selection of potatoes to the consumer reviews on the product. b.) The Chapter 6 concepts and terminologies are applicable to the video “Operation Management Frito Lay 3 Quality Control Potato Chips YouTube" on Quality Control. For instance, the use of Statistical Process Control (SPC) charts in the industry fulfil its purpose of monitoring and applying corrective techniques as a product is still being processed. Inspection is also important to the quality control process as it ensures that quality levels are adhered to and sustained in the course of production. Towards the end of the video, it is clear that the company is intent on Total Quality Management thus ensuring that all stages of the processing are dedicated and in line with the company’s overall mission to provide quality products. The chapter also addresses product quality as the fitness of a product for consumption, its fulfillment of a consumer’s desires and its design as well as conformance quality. The extensive insight into quality control and its terminologies in chapter six offers a practical approach to theoretical

concepts of operations management.

c.) The operation management techniques utilized in the video are extensive although confined to the food processing industries. The most obvious technique utilized is quality control and as such the selected video goes into detail of the procedures utilized in the company to ensure the quality of the products. Additionally, the video also provides insight into how various theoretical techniques such as the use of SPC charts are practically applied as a step in the quality control process at Frito-Lay Company. Although the video effectively assures of the quality, the operation management techniques are overdone and leave little room for others such as the aspect of reality.

Techniques such as reality focus on dealing with the problems present in the industry rather than the processes. In Frito-Lay, they put so much energy in the appearance and taste of the chips and do not handle common problems such as breakage of chips during transit. Also, although the video focuses on quality control, the company misses out on viable operation management techniques for food processing companies such as Acceptable quality level (AQL) and Lot tolerance percent defective (LTPD). All in all, the OM techniques applied in the video are globally applicable although not many countries have standards or procedures in place to ensure that companies that adhere to the set standards. Furthermore, there is an allowance for companies to set various limits for the content of their products....