Fishbone video - Case Study PDF

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Step 1: • Gather a group of people that are knowledgeable about the problem for a brainstorm process Step 2: • On a board, draw a large skeleton of a fish Step 3: • Enter the problem statement at the fish head  ex: missing usb cable in packing box Step 4: • Start brainstorm in 1 category on the potential causes  ex: category: Man • List down all possible causes by man o Ex: new employees, do not understand the procedure o Inspector didn’t check o Damaged cable removed Step 5: continue brainstorm on the next category  ex: category: machine • Ex: sensor malfunction • Cable stuck at dispenser • Drop outside box Step 6: repeat for the rest of the categories

Depending on the nature of the problem, these 5 categories might be different • Manufacturing problem man, machine, method, material, environment • Marketing problem people, packaging, pricing, promo, product, location • Service Problem suppliers, skills, safety, geographical, product After the fishbone had been filled up, go through each item with team member and discussed whether they can cause the problem or not once confirmed, get the team brainstorm on the solution for that root cause Benefits of using fishbone diagram are as follows: 1. Guide team member to focus on every category 2. Ensure team cover all possible causes 3. Improved teamwork among members...