Functions, Roles and Skills of a Manager PDF

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Functions, Roles and Skills of a Manager Manager  Someone who coordinates and oversees the work of other people in order to accomplish organizational goals  He/She supervises, sustains, upholds and assumes responsibility for the work of others in his/her work group, team, department or the organization in general Functional Areas of Business  R&D = Research & Development › New product design and development  Marketing › Planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational objectives  Finance › Revenue, expenses, budget, financial records and financial statements  Production › Extraction and cultivation (products are obtained from nature or grown using natural resources) › Processing (changing and improving the form of another product) › Manufacturing (combines raw materials and processes goods into finished products)  HR = Human Resources › People who work for a business/organization › Involves in planning & staffing, performance management, compensation & benefits, and employee relations Traditional Pyramid Form of Management Level Upper Level of Management  General or Strategic Managers who are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization  Their focus is on long-term organizational concerns and emphasize the organization’s stability, development, progress and overall efficiency and effectiveness.  They are often called: Chief Executive Officer (CEO), Chief Operating Officer (COO), Chief Finance Office (CFO) President, Vice President, Managing Director

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Middle Level of Management Tactical managers: manage work of first-line managers and formulate specific objectives and activities based on the strategic or general goals and objectives developed by the top-level managers Their traditional role is to act as go-betweens between higher and lower levels of the organizational They are often called: regional manager, project leader, store manager, division manager

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Lowest Level of Management Frontline managers manage the work of non-managerial employees who typically are involve with producing the organization’s products or servicing the organization’s customer They are responsible for supervising the organization’s day-to-day activities They are often called: supervisor, shift manager, district manager, department manager, office manager Managerial Roles according to Henry Mintzberg Interpersonal – leader, liaison, figurehead Informational – spokesperson, monitor, disseminator Decisional or decision-making – disturbance handler, resource allocator, negotiator, entrepreneur Managerial Skills Conceptual skills – enable managers to think of possible solutions to complex problems or situation Human skills – relate well with people Technical skills – perform tasks with proficiency with the use of their expertise...