LJ-wk14406 - What does quality mean to you? How does good (or bad) quality affect you personally PDF

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What does quality mean to you? How does good (or bad) quality affect you personally as a consumer? Have you had experiences where your expectations were exceeded, or on the contrary, not met? How did that change your opinion of the organization and its product or service?...

Description

The first unit of the course was devoted to "Understanding Quality Management," with the main objectives being to improve the learner's understanding of the various components of quality, the importance of quality management, identifying the types of waste in an organization, and identifying the costs associated with poor quality. These objectives were fully fulfilled under the following conditions: What is the definition of quality? The keys to quality success are quality, productivity, and competitiveness, as well as the traits of world-class businesses. We are to apply the lessons learned in this unit to express our opinions in this week's learning notebook by answering the following questions. What does quality mean to you? How does good (or bad) quality affect you personally as a consumer? Have you had experiences where your expectations were exceeded, or, on the contrary, not met? How did that change your opinion of the organization and its product or service? To me, quality implies an option that meets my requirements and fully satisfies my need. On the other side, poor quality will turn me off. I recall a situation from a restaurant visit some time ago. In terms of looks, the food I ordered was fantastic. Regrettably, the food was unappealing. I never went back to that restaurant after that to hunt for that type of food. Of course, I've had a number of occasions where my expectations have been exceeded. I recall purchasing a dress that exceeded my expectations in terms of enjoyment. As a result, I purchased more of the same dress. As I indicated in my restaurant scenario, which is a clear case of my expectations not being met at some point, in the case of the restaurant, I've come to the conclusion that they can't cook certain meals properly, therefore I only go there to eat the foods I know they can prepare well. That fashion store has become my go-to spot for high-quality items. To summarize what we've said thus far, quality is essential in both products and services. As a result, it is the responsibility of manufacturers and entrepreneurs to study their clients' tastes and preferences in order to better please them....