Moogsoft Introduction 233265 fffgf4345345 dgdfgdf PDF

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Summary

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Description

Moogsoft Introduction Marc Ghilarducci, Sales Director Gene Pinedo, Principal Sales Engineer

Event Volumes have Become Unmanageable Services: -  Outages -  Slowdowns

Service'A'

Service'B'

Service'C'

Service'D' Initiatives: -  Microservices -  Virtualization -  Cloud -  SDN & NfV -  Agile Releases

Users: -  Failed Transactions -  Poor Experience

Events: -  Alert Storms -  Event Overload -  False Positives Monitoring Tools: -  Sea of Red Dashboards -  Uncorrelated Silo’d Views -  Duplicate Alerts

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©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

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Support Teams: -  Reactive -  Long MTTD -  Long MTTR

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Monitoring Tools Create Visibility

But Lack De-Duplication Correlation Collaboration ©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

3

More Monitoring Tools = More Noise For IT Operations Hours to Detect a Severity 1 Incident ApplicaAon'

Web'

ApplicaAon' Run-Time'

Database'

Server'

Network'

Log'

Cloud'

Keynote'

AppDynamics'

Oracle'OEM'

Nagios'

Solarwinds'

Splunk'

AWS'CloudWatch'

Duplicate Alerts

False Positives

5,000 Events

No Correlation

No Context

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©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

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Moogsoft Eliminates This Noise. Seconds to Detect a Severity 1 Incident ApplicaAon'

Web'

ApplicaAon' Run-Time'

Database'

Server'

Network'

Log'

Cloud'

Keynote'

AppDynamics'

Oracle'OEM'

Nagios'

Solarwinds'

Splunk'

AWS'CloudWatch'

No Noise

Actionable

1 Situation (12 Events)

©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

Correlated

Context

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Challenges with Event Management Today

--------' Apply'Filter'

Rules'&' Thresholds'

--------' --------'

Filter Events to Reduce Noise

Miss Incidents

Detect Anomalies via Rules/Thresholds

False Positive & Duplicate Alerts

Manual Correlation

Invite Everyone To War Room

Manual Remediation

Inefficient Troubleshooting

All Hands Escalation

High MTTR

©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

6

What If You Could…

Analyze Every Event in Real-Time

Detect Anomalies Using Machine Learning

Automate Correlation

Invite Right Teams To War Room

Automate Remediation

Detect all Incidents

Less and Real Actionable Situations

Efficient Troubleshooting

Increase Team Productivity

Reduce MTTR

©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

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Transforming Operational Effectiveness Let machines do more of this

Event&Management&Process&

Machines&

Humans&

Analyze'Millions'of'Events'

Hours'

Correlate'Millions'of'Events'

Hours'

Detect'Anomalies'

Hours'

Detect'Repeat'Anomalies'

Hours'

Troubleshoot'Tens'of'Events'

Assist'

Determine'Root'Cause(s)'

Assist'

Restore'

Secs'

Learn'from'Failure'

Secs' Let humans do more of this

©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

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What does the Machine Learning Algorithms Do?

Clean Contextualize Collaborate

Clean: Automatic real-time event noise filtering

Raw Events

From billions of incoming raw events to thousands of filtered events

Use patented algorithms to: •  Compute significance rankings •  De-duplicate events from the event stream •  Identify events of interest and roll up alerts Filtered Events

Patent: Real-time, Automatic Data Categorization and Noise Filtering (Unsupervised Machine Learning)

10 ©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

Contextualize: Automatic real-time fault detection Add critical context to the event stream Filtered Events

Identify Situations and cluster events and alarms into a narrative. Near one-to-one relationship between Situations and trouble tickets normally raised by an operator, in contrast to legacy approaches where many alerts may be cleared manually before being escalated to the help desk.

Situations

Patent: Real-time, Automatic Anomaly Detection; Alert Groups (Unsupervised Machine Learning) 11

©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

Collaborate: Real-time collaborative workflow

Get the right people working together to resolve each Situation Situations

Enable social discussion for each Situation so the right people from all teams can work together and restore service Patents: Real-time, Automatic Situation Awareness; Dynamic Teaming Situation Rooms 12 ©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

360° Situational Awareness - Capabilities Dev

Millions of Events get fired from your Applications, Infrastructure & Tools

Storage

Sys Admins

Network DBA

L2 L1

360 Production Workbench

Teams Invited to Collaborate

Real-Time Anomaly Detection

Application Outage Occurs

Situation

Agile Event Reduction

Situation RoomDriven Workflow

Knowledge Recycle

Open & Closed Loop Remediation

360° Situational Awareness - Benefits Reduce Noise

Reduce Time

Reduce Costs

Event Reduction - up to 99%

Time-To-Detect – up to 75%

Business Impact of Incidents

Incident Reduction – up to 25%

Time-To-Restore – up to 75%

Decommission Expensive Legacy Event Managers

©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

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About Moogsoft Our Company

2012 Founded

History

Analyst Recognition

50+ Customers

Our Value

360° Situational Awareness

Machine Learning

Enterprise-Ready

On-Premise or SaaS Deployment 15

©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

Incident.MOOG Demo

Gene Pinedo

©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

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Incident.MOOG Architecture Real-time Bus SNMP, Netcool, BMC BEM, CA Spectrum, HP NNM/OM Splunk, Log Files, syslog

Jenkins, Chef, Puppet

Event Feeds Log Events Change Events

IT Service Desk

CLI, Java, JavaScript, C++, ObjC, SQL, PERL, etc.

Script and Process etc.

MS-Lync, Y!chat, Google+, Jabber, etc.

IRC/Chat/Chatbots

PagerDuty, OpsGenie, XMatters

Notifications

BMCAtrium, HP/IBM/CA CMDB, AMDOCS, File, any database, etc.

CMDB

Machine Learning

Situations

ServiceNow, Remedy, HPSM, CASM, Maximo, etc.

Event Ingestion

Alerts

Monitoring Events

Sigalizers

Events

AppDynamics, New Relic, Nagios

LAMs

Situation Room

MooBots Workflow, Notifications & Remediation

External Knowledge

UI & Collaboration

Moo Knowledge

Moogsoft Deployment Options

On-Premise Software

SaaS Hosted

Private Cloud

Customers can host Incident.MOOG internally as traditional on-premise software.

Incident.MOOG can be hosted via Moogsoft SaaS platform

Incident.MOOG can be hosted inside a public/private cloud. E.g. AWS image

©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

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360° Situational Awareness - Overview

Event Streams IT Operations

ApplicaAons'

Event Reduction & Correlation Real-Time Anomaly Detection

Network'

Collaborative Workflow Knowledge Recycle

Infrastructure'

Closed Loop Remediation

©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

Faster Time-To-Detect Faster Time-To-Restore

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Moogsoft High Availability Architecture Intelligent UI Frontend (loa cer)

Moog 1

Redundant UI Cluster

Redundant Data Store Event Processing

'

Event Processing Moog 4

Moog 2

Failover/failback'

Event Ingestion (LAM)

Event Ingestion (LAM)

Failover/failback' Moog 5

Moog 3

Event Sources

©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

Event Sources

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Moogsoft Machine Learning Algorithms

Time

Detects patterns in timestamps

Linguistic

Detect linguistic relationships in events

Topology

Ops Template

Detects Patterns in network proximity

Blueprint past faults for future Detection & remediation

Neural Feedback

Automatically learns Behavior from IT Ops Users.

Deterministic Cookbook

Custom recipes for detecting patterns

Better Speed. Scale. Accuracy. ©2014 Moogsoft Inc. All rights reserved. Confidential. The "HappyMoo" logo is a registered trademark of Moogsoft Incorporated. All other names and trademarks used are the property of their respective owners.

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Moogsoft ROI Business&Value&

Revenue&Risk&

Opera;onal&Labor&Costs&

Legacy&MoM&Costs&

Business'Drivers&

•  Enhance'End'User'Experience' •  Reduce'Unplanned'DownAme&

•  Increase'InnovaAon,'Change'&'Scale' •  Reduce'OperaAonal'costs&

•  Replace'Legacy'Tools'with'Poor'ROI&

Moog'Benefits' (conservaAve)'

•  •  •  • 

•  Reduce'Time-To-Restore'by'25%'

•  Reduce'Event'Volume'by'99%' •  Detect'Anomalies'in'real-Ame'

Reduce'#'of'Incidents'by'10%' Reduce'unplanned'downAme'by'30%' Reduce'Time-To-Detect'by'25%' Reduce'Time-To-Restore'by'25%'

360'SituaAonal'Awareness&

How'

Unique'CapabiliAes'

Impact'

Agile' Event' ReducAon'

Real-Time' Anomaly' DetecAon'&' ContextualizAon'

SituaAon'Room' Driven' Workflow'

360'ProducAon' Workbench'

SituaAon'Scoring' &' Knowledge' Recycle'

Closed' Loop' RemediaAon'

Reduce'Event' Volume'up'to'99%'

Detect'End'User' Issues'in'seconds'

Team' CollaboraAon'&' Workflow'

Rapid' TroubleshooAng' Across'Toolsets'

Detect'Past' Incidents'&' Recycle' Knowledge'

Automate' RemediaAon'...