Narrative Landbank (2nd Draft) PDF

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ACKNOWLEDGEMENT The trainees would like to express their sincerest gratitude to the people who have been instrumental to the successful completion of the On-the-Job Training and this narrative report: To Dr. Danilo E. Abayon, University President; Dr. Cecile O. Legaspi, Vice President for Academic A...

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ACKNOWLEDGEMENT The trainees would like to express their sincerest gratitude to the people who have been instrumental to the successful completion of the On-the-Job Training and this narrative report: To Dr. Danilo E. Abayon, University President; Dr. Cecile O. Legaspi, Vice President for Academic Affairs, Prof. Arlette U. Portaje ,Officer-in-Charge, Office of the Dean of the School of Management Sciences, and Prof. Mary Ann Gueneth V. De Guzman, BSBA Program Chair, for their approval and support in the conduct of this activity; To Prof. Arlette U. Portaje, OJT Adviser, for her support, advises, understanding, guidance and patience in guiding them throughout the entire practicum; and Ms. Abegail U. Dela Rosa, for her assistance in critiquing this write-up. To the Management, staff, and employees of the Land Bank of the Philippines (LBP) – Kalibo, especially to Ms. Gina Margaret S. Gomez, Branch Manager, and Ms. Mary AnnjaynetteDalupang, Executive Assistant/Customer Associate, for accepting the trainees’ application for OJT; Ms. Shirly T. Escabarte, Branch Operation Officer, Mr. Aquilino F. Libuna, Branch Service Officer, Mr. John

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Alfred A. Torres, Customer Associate, Ms. Mae Hazel C. Santos, Senior Costumer Associate, Ms. Miriam M. Mendoza, Senior Customer Associate, Ms. Marietta T. Tapic, Senior Customer Associate, Ms. Anjelica Marie O. Mavinta and Ms. Happy Rizalina G. Paderes, Senior Customer Associate, for the acceptance and supervision during the conduct of the training and for sharing their personal experiences and expert advices. To

their

&CandelariaApruebo,

loving

and

supportive

parents,Mr.&Mrs.

Mr.&Mrs.Nicanor&RosenyRandoy,

Mr.&Mrs.

Jonny Rey

&JacquilineRuzgal, Mr. & Mrs. Terry &AdilaLaureta,Mr.&Mrs.Felicito& Milagros Santillan, Mr. & Mrs. Arnaldo& Elena Inuman, Mr. & Mrs. Perlito&MarabeliPinos, Mr. & Mrs. Radison&CristitaReteo, Mr. & Mrs. Joselito& Vivian Inocencio, Mr. Leny De Juanforeverlasting love,care, trust, and assistance that inspired the studenttrainees to successfully accomplish the practicum. Likewise, to their relatives, friends, and classmates for the determination, pieces of advice and moral support.

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And above all, to our

Almighty Father ather, for the life, strength,

wisdom,healthy body and protection that enabled them accomplish all the requirements of this training. C. J. P P.. A N. R. R. R R. C. R J. A C. J. JJ.. S E. S. I. I S. A. P D. R. R M. D. A. S. I N. M. D

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TABLE OF CONTENTS ACKNOWLEDGEMENT ACKNOWLEDGEMENT.....................................................................................iii TABLE OF CONTENTS CONTENTS.....................................................................................vi LIST OF FIGURES FIGURES.........................................................................................viii Chapter INTRODUCTION INTRODUCTION.............................................................................................1 General Objectives of the On-the-Job-Training Program..............................2 Organizational Structure...........................................................................5 Mission Statement....................................................................................6 Vision Statement......................................................................................6 STRA STRATEGIES TEGIES AND METHODOLO METHODOLOGIES GIES GIES...............................................................8 Pre On-the-Job Training Activities..............................................................8 Actual On-the-Job Training Activities........................................................11 Problems Met and Solutions Undertaken..................................................18 SUMMAR SUMMARY, Y, CONCLUSIONS AND RECOMMENDA RECOMMENDATIONS TIONS TIONS.....................................21 Summary...............................................................................................21 Conclusions............................................................................................22 Recommendations..................................................................................23 REFERENCES REFERENCES................................................................................................25

APPENDICES vi

Letter of Application Letter of Recommendation Parents/Guardian’s Consent Compilation of Weekly Progress Reports Daily Time Record Evaluation Form (Mid-Term and Final) Certificate of OJT Presentation Certificate of Completion

vii

LIST OF FIGURES

1. During the 2017 On-the-Job Training Orientation-Seminar & Recollection Program..................................................................................9 2. The trainees while listening to Prof. Arlette U. Portaje about the content of the OJT Learning Journal...........................................................10 3. The trainees doing daily tasks....................................................................14 4. Some trainees sorting SIG cards and encoding advices................................15 5. …while segregating LDDAP at the Bookkeeper Area.....................................15 6. A trainee at the New Account Section….....................................................16 7. At the Clearing Section…............................................................................16 8. …While checking the Daily Report…............................................................17 9. …and checking the Specimen Signature Card..............................................17 10. The student-trainees with the LBP-Kalibo Branch Manager, Ms. Gina Margaret S. Gomez, AVP..............................................................18

viii

Chapter 1 INTRODUCTION The School of ManagementSciences (SMS) of the Aklan State University aims

to

produce

globally

competent

business-oriented

individuals

and

professionals capable of dealing with highly competitive demands of the different industries locally and abroad. To achieve this endeavor, an On-the-Job Training (OJT) for the Fourth Year students of the Bachelor of Science in Business Administration (BSBA) Program of the School was designed to include opportunities for students to be trained in an actual workplace through the help of recognized and affiliated agencies. Through the internship, it provides the students the real life experience and exposure, opportunity to learn more about themselves and get connected and develop their professional network.

The student-trainees chose to conduct their OJT at the Land Bank of the Philippines located at La Esperanza Hotel, Osmeña Ave., Kalibo, Aklan.

They

believed that the company can provide best opportunity to them to have great work ethic and to be professional in a workplace that are related to their specialization in Financial Management. Likewise, the company is recognized as a business and people-oriented agency that allows its’ trainees to grow and be equip

by

assigning

challengingoffice-related

1

tasks.

Furthermore,

the

2 companyserves as instrument to encourage the trainees in doing and fulfilling their daily tasks. Gener General al Objectives of the On-theOn-the-JobJobJob-T Training Progr Program am In line with the School of Management Sciences’ goal to produce highly competent and competitive professionals, executives, business/public leaders, managers and entrepreneurs responsive to the needs of a dynamic environment, the Practicum program aimed to: 

Enable the student to gain experience, relate and apply the theories he/she learns in school to real office situations and problems;



Develop and instill a positive attitude, self-confidence and self-motivation required of a responsible professional in handling tasks; and



Impress on the student the importance of human relations in the working place or environment. Company Profile Land Bank of the Philippines

Name of Company

:

Address

Osmena Avenue, Kalibo, Aklan

:

3 The Land Bank of the Philippines is a government financial institution that strikes a balance in fulfilling its social mandate of promoting countryside development while remaining financially viable. The profits derived from its commercial banking operations are used to finance the Bank's developmental programs and initiatives. Through the years, LANDBANK has risen to the challenge amid the taxing demands of development work. Presently, LANDBANK is recognized as one of the top universal banks in the country – offering complete range of commercial banking products and service – with solid financial resources to bank its operations. LANDBANK has successfully managed this tough balancing act as evidenced by the continued expansion of its loan portfolio in favor of its priority sectors: the farmers and fisher folk, small and medium enterprises and microenterprises, livelihood loans and agribusiness, agri-infrastructure and other agri- and environment-related projects, socialized housing, schools and hospitals. Today, LANDBANK is by far the largest formal credit institution in the rural areas. Its credit delivery system is able to penetrate a substantial percentage of the country's total number of municipalities.

4 LANDBANK also ranks among the top five commercial banks in the country in terms of deposits, assets, loans and capital. From its initial role as the financing arm of the agrarian reform, LANDBANK has evolved into a full-service commercial bank. But the essence of its existence has not changed at all - and that is to make the countryside continuously throb with life. The Land Bank of the Philippines (LBP)-Kalibo is presently managed by Ms. Gina Margaret S. Gomez, Branch Manager.

Organizational Stru Structure cture

ARGAR nch Ma

ALWIN O. RAPISTA LBP Leasing Driver

PATRICKA.DALISAY LBRDC/Janitor/ Messenger

MARY ANNJAYNETTE I. DALUPANG CA/Executive Assistant SHIRLY T. ESCABARTE Branch Operation Officer

AQUILINO F. LIBUNA Branch Service Officer

GIRLY C. INGUI SCA/NAC

JUN C. URETA Sub-COU, Head

ANGELICA MARIE O. MAVIN

CA/MDS/CASA Bookkeep

JOHN ALFRED TORRES CA/SL Bookkeeper

MARIETTA T. TAPIC SCA/Clearing Assistant

MIRIAM M. MENDOZA SCA/NAC

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NOEL E. TEMPLANZA Roving Teller

JACKQUELINE B DE JAYME

ATM Bookkeeper

RE-ANN MARIE ACUESTA

CA/Teller

RIZALINA G. PADE

SCA/Teller

LOLLY JOY S. BAYLAS SCA/Teller

IMELDA B. SEE SCA/Teller

MAE HAZEL C. SANTOS SCA/Verifier

6 Mission Statement To Our Clients and Publics: We will use the best technology solutions to deliver responsive financial and support services to our clients, while promoting sustainable development, and environmental protection. To Our Employees:

We will develop and nurture talents that will exemplify the highest standards of ethics and excellence consistent with the best in the world. Vision Statement

By 2018, LANDBANK will be the top universal bank that promotes inclusive growth and improves the quality of life especially in the countryside through the delivery of innovative financial and other services in all provinces, cities and municipalities.

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Date, Time and Place of On-theOn-the-Job Job T Trai rai raining ning The student-trainees conducted four hundred (400) hours of training from November 20, 2017 to February 14, 2018. They chose to render their internship at Land Bank of the Philippines located in La Esperanza Hotel, Osmeña Ave., Kalibo, Aklan. The training is scheduled from Monday to Friday for eight (8) hours a day. Some of the trainees were requested by their OJT Coach to render overtime during Saturdays.

Chapter 2 STRA STRATEGIES TEGIES AND METHODOLO METHODOLOGIES GIES This chapter presents the strategies and methods applied by the trainees during their job immersion. It includes the pre-on-the-jobtraining activities, actualon-the-jobtraining activities and problemsmet and solutionsundertaken. Pre On-theOn-the-Job Job T Traini raini raining ng Activities The student-trainees attended a one-day On-the Job-Training OrientationSeminar and Recollection Program conducted by the School of Arts and Sciences and School of Management Sciences on October 18, 2017 at the University Review Center, Banga, Aklan. The said activity was intended to inform the studentsfor their deployment to their respective agencies for practicum by giving them insights about the organizational and ethical requirements of the organization. The said activity started with a talk by Prof. Arlette U. Portaje, OJT Advicer as shown in Figure 1. She informed the students about the CHED CMO No. 23s. 2009 and CHED CMO No. 63s.2017, requirements for the internship and other matters that must be accomplished by the students prior to starting the training. Useful insights from Professionals namely Dr. Lyle C. Ibabao, Human Resource Management Officer from Saint Gabriel Medical Center; Ms. Mary 8

9 ElshieMay N. Zabay, Human Resource Officer from Paradise Garden Hotel; and Atty. Immanuel L. Sodusta,

Attorney-at-Law were shared during the seminar.

Likewise, Mr. Paul Fredmark T. Nolada talked on the second part of the program about work ethics and other tips to help the students to be better in their training.

Figure

1.During the 2017 On-the-Job Training Orientation-Seminar & Recollection Program.

They also attended meeting with the OJT adviser regarding OJT documents and other requirements as shown in Figure 2.

Figure 2.The trainees while listening to Prof. Arlette U. Portaje about the content of the OJT

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The

trainees

after

being

official

enrolled

for

the

secondsemester,wroteletter of intent to the Branch Manager, Ms. Gina Margaret S. Gomez, Land Bank of the Philippines -Kalibo Branch expressing their desire to conduct the practicum in their agency. Upon acceptance, the student-trainees prepared the necessary documents such as Letter of Recommendation, Instructional Contract and notarized Parent’s Consent.

11 Actual On-theOn-the-Job Job T Trai rai raining ning Activities The student-trainees rendered their four hundred (400) training hours of Internship at the Land Bank of the Philippines - Kalibo Branch from November 20, 2017 to February 14, 2018. On the first day, the trainees were given an orientation by Ms. Mary Annjaynette I. Dalupang, Customer Associate/Executive Assistant, concerning the company’s rules and regulations and the different departments comprising the company. They were designated at Cash Department within the New Accounts, Verifier, Secretary, Branch Operation Officer, Salary Loans, Bookkeeper, Clearing and Cashier Section. There are two trainees in New Accounts Section which were delegated to prepare debit advice, customer profile risk rating and Philhealth agent receipt monthly inventory; assist clients in opening and updating their accounts; and release bank statement. Two trainees at Verifier Section which were assigned in encoding accountants advice of local check disbursement; recording payroll, closed accounts, dormant accounts, unused check books; monitoring closed and dormant accounts report; conducting inventory held for safekeeping; and assisting supervisor in bank transaction.

12 One trainee at the Secretary which was tasked to encode monthly procurement report and performed balancing of entries for said report; provide assistance to clients inquiries; update Branch Organizational Chart; and deliver documents to various branch personnel/areas. One trainee at the Branch Operation Officer which was assigned to check remittances to Bureau of Treasury; close and purge accounts with zero balance within 90 days and more; confirm accounts for automatic closure thru STI1(Account Information facility); sight verification of data-documents against journal; and generate log activities on ID Assist. One trainee at the Salary Loans which was delegated in preparing and set letters for salary loan borrowers and their co-makers; encoding various salary loans documents; issuing OR for checks and cash payments of salary loans; and set loan application forms. Another trainee at the Bookkeeper which was entrusted to print daily and monthly report from IDRARS; upload payroll files; assist schools in receiving documents; record total deposit liabilities of Kalibo branch and Caticlan EO; encode internal creditors in EMDS; and release certification. One trainee at the Clearing Area which was tasked in encoding procurement report form; recordingcheckstransaction and disbursementorder;

13 printing exchange rates and delivering documents; and diskettes to Accounting Department. And lastly, one trainee at the Cashier Section was in-charged to monitor daily operations of reports to ensure a free flow process; classify various status of accounts whether they are back-up, dormant perhaps a closed accounts; refer the concerns to the supervisor with regards to balances and troubleshoots ATM/debit card and log incoming bank check books; and classified ATM cards. Based on the tasks assigned in the trainees, they improved their communication and interpersonal skills as well as their self-confidence in dealing with supervisors, co-trainees and clients. These will help them to be professional in a workplace. They learned to be flexible, organize and calm despite of those heavy workload. By that, the trainees became capable of multitasking, work under pressure and getting things done on time. The trainees learned how to become more responsible and to be patience when it comes to work. They willingly accept mistakes positively as it will help them to know their limitations and weaknesses that need to be improve. In addition, the student trainees were given other related tasks: answering/making outgoing

telephone calls; photocopying and scanning of

documents; receiving and/or sending documents through fax machine or e-mail;

14 filing

of

various

documents;

stampinglocalchecks

and

verifiedchecks;

receivingadvice of localcheck disbursement; preparing of letters for mailing for the clients; and printing and downloading of daily and monthly reports. Proceeding to other related task, the trainees acquired initiative and being open-minded in performing tasks and does not hang on the same tasks but gradually analyzes what others (co-trainees and supervisors) are doing.

Figure 3.The trainees doing daily tasks.

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Figure 4. Some tr traineessorting aineessorting SIG cards an and d encoding advices...

Figure

5.

…while segregating Bookkeeper Area.

LDDAP

at

the

16

Figure 6. A tr trainee ainee at the New Accoun Accountt Section…

Figure 7. At tthe he Clearing Section…

17

Figure 8. …While checki checking ng the Daily R Report… eport…

Figure 9. …and checking the Specimen Signature

18

Figure 10.The student-tr student-trainees ainees wi with th the LBP-Kalibo Branch Manager Manager,, Ms. Gina Margaret S. Gomez, A AVP VP VP.. Problems Met and Solutions Und Undertaken ertaken The trainees expe...