QHT1 Task 2 DEMO - Pass First Try PDF

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Summary

Pass First Try...

Description

Business Management Tasks – QHT1 2019

Problem Statement: Online Shoe Palace is having an increase in overall customer complaints and product returns in their boot department.

Manufacturing

Affinity Diagram Warehousing Packaging

Customer service

Machines are not

Lack of organization in

Boots are packaged

Packages are frequently

Advertised prices are

employee has not

maintained, and routine

the warehouse. Boot

and shipped in thin

damaged during shipping

inaccurate. Customers

received proper training

maintenance is not

styles, colors, and sizes

cardboard boxes

due to insufficient

are charged a higher

to identify different

prioritized.

are all stored together

that are insufficient

packaging

price than advertised

with no clear

for supporting the

standards/practices.

when they purchase

separation/organization

weight of the shoes.

Customer Service/Care

Shipping/Logistic

Marketing

s

styles of boots.

the shoes.

Customer service has a

Factory employees are not

. There is no established

Boot care

Orders are often delayed.

Boot styles and colors

poor response time for

cross trained to perform

and efficient inventory

instructions are not

Customer orders are not

advertised on the

customer calls, emails

multiple tasks of

system for keeping

included in the

immediately pulled and

company’s website do

and overall complaints.

production. Staff shortage

track of items in and

packaging.

ship. Instead, orders are

not appear to be the

has caused employees to

out of stock.

compiled and shipped

same product that is

work positions they do not

only on Friday of each

shipped to customers.

understand/cannot

week, rather than as the

properly do.

order is placed....