QUIZ 2018, questions and answers PDF

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Summary

Quiz for total quality management...

Description

DEFINATION   

ISO 9000 is defined as set of standards for quality management and quality assurance for any organization that help the company to develop efficient quality product. ISO 9000 can help a company to satisfy its customer, requirement and achieve continual improvement. ISO 9000 is the base level of the quality system

ISO 9000 VS ISO 9001 

ISO 9000 is the series of the standards or family where ISO 9001 is standards within the family.

ISO 9000 SERIES OF STANDARDS    

ISO 9001 QMS – Requirement ISO 9000 QMS – Fundamental and vocabulary ISO 9004 QMS – Managing for the sustained success of an organization ISO 19011 Guideline for the auditing management systems

ISO 9000: 2000 (FIVE GOALS)     

Meet stakeholders need Be usable by all size of organization Be usable by all sectors Be simple and clearly understood Connect QMS to business

ISO 9000: 2015 (PRINCIPLE OF QUALITY MANAGEMENT) 1. Customer Focus  Understand need of the customer  Aligned organizational objective with customer requirement  Meet customer requirement

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 Measure customer satisfaction  Manage customer relationship  Aim to exceed customer expectations  Learn more about customer experience and expectation Leadership  Establish vision for organization  Set challenging goals  Model organizational values  Establish trust  Equip empowers employee  Recognize employee contribution Engagement of employee  Ensure people abilities are used  Make people accountable  Enable participation in continual improvement  Evaluate individual performance  Enable open discussion Process approach  Measure activities as a process  Measure the capability of the process/activities  Identify linkage between activities  Prioritize improvement opportunities  Deploy resources effectively Improvement  Improve performance  Align improvement activities  Empower people to make improvement  Measure improvement  Celebrate improvement Evidence based decision making  Ensure accessibility of the reliable data  Use method to analyze  Make decision based on analysis  Balance data with practical experience Relationship Management  Identify and select supplier  Establish relationship considering short term and long term  Share experience

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Collaborate Recognize supplier success

25 YEARS OF ISO 9000   

ISO 14000 Environmental Management System ISO 26000 Guidance on social responsibility ISO 31000 Risk management principles and guideline...