Script FOR MOCK CALL - The following are included in cash on hand: • A customer check for P43,000 returned PDF

Title	Script FOR MOCK CALL - The following are included in cash on hand: • A customer check for P43,000 returned
Author	April Mae Joy Paragsa
Course	Negotiable Instruments La
Institution	St. Mary's College
Pages	2
File Size	31.9 KB
File Type	PDF
Total Downloads	81
Total Views	118

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Summary

The following are included in cash on hand:
• A customer check for P43,000 returned by the bank on December 28, 2020. It was redeposited and cleared the bank on January 2, 2021
• A customer check for P75,000 dated January 3, 2021, received December 27, 2020
• Philpost money orders ...

Description

SCRIPT FOR MOCK CALL Opening A: Thank you for calling _____________, my name is ______. May I have your first and last name please?

C: _______________. A: Hi/Hello Mr./Ms.____________, is it okay if I call you by your first name or would you rather be called by your last name?

C: _______________.

Meeting A: So, Mr./Ms. ___________, how may I help you today? OR What assistance do you need today Mr./Ms.___________?

C: __________________________

A: For Security reasons, I need your ____________________ in order for me to pull up your account information.

C: ______________________________. NOTE: if the code is wrong: "I'm sorry for the inconvience but I can not pull up your account, would you please double check your ____________________"

A: Thank you for that sir/ma’am. While I pull up your account, how are you today?

C: _____________________________________.

Verbal Authorization A: Upon pulling up the account, I can see here that the main account holder is ____ (Name of main holder). May I know what is your relationship with him/her? C:____ A: I apologize for the inconvenience but I need a verbal authorization from him/her? Is Mr./Ms.____ beside you? C:___ A: Would you please pass the phone to him/her? -*--*--*--*--*--*A: Hello (account holder)may I ask if you are authorizing ___ (third party caller) to transact in your behalf? C:___ A: Thank you for your time, you may pass the phone back. -*--*---*--* A: Hello____, going back to your concern.....

-*--*--*--*--*--*SOLVING PROBLEM A: according to your account _____________________________________.

CLOSING A: Would there be anything else I can help you with?...