Six sigma HR PDF

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Summary

Six sigma HR - Role of HR professionals...

Description

Lean is similar to Six Sigma but is a more inclusive organizational system of improvements that maximize customer value and minimize waste.

It was

pioneered by Toyota as a way to look at not just individual machines but also the overall flow of the production through the total process.

Since then, Lean has

been used by many organizations, from manufacturing to services. For example, the Saskatchewan healthcare system is using it to improve efficiency, quality, and customer service.

Another expert believes Lean builds trust and fosters

employee engagement. Benchmarking looks at the “best practices” in other companies, whether competitors or not. By looking at other companies, managers and employees can assess if something might be used in their organization to improve overall performance. For example, the University of Calgary has benchmarked how the practice of law is changing and how adults learn so that its law school can create “excellence in lawyering.” Key to all of these techniques are good and appropriate HRM systems, practices, and policies. One reason good HRM is so essential to programs such as Six Sigma is that it helps to balance 2 opposing forces: the needs of employees and the requirements of the company. Six Sigma’s focus on continuous improvement drives the system toward disequilibrium, whereas Six Sigma’s focus on customers, management systems, and the like provides the restraining forces

that keep the system together. HRM helps managers balance these forces. Hence, the manager plays a key role in motivating employees to care about quality and helping the company foster a work environment that will allow employees to succeed in quality initiatives....