Total Quality Management mcq questions PDF

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PRE-END SEMESTER EXAMINATION(Session: 2020-21)B. VIII Sem. (ME 83-84, 85-86)RME-085: TOTAL QUALITY MANAGEMENTDuration: 02 Hour Maximum Marks: 100Note: (a) This paper is divided into three sections. Attempt all questions in each of the sections.(b) Section A contains 40 MCQs carrying 01 mark each.(c)...

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F:/Academic/26 Refer/WI/ACAD/18

SHRI RAMSWAROOP MEMORIAL GROUP OF PROFESSIONAL COLLEGES PRE-END SEMESTER EXAMINATION (Session: 2020-21)

B.Tech. VIII Sem. (ME 83-84, 85-86) RME-085: TOTAL QUALITY MANAGEMENT Duration: 02 Hour

Maximum Marks: 100

Note: (a) This paper is divided into three sections. Attempt all questions in each of the sections. (b) Section A contains 40 MCQs carrying 01 mark each. (c) Section B contains 10 MCQs (numerical based questions involving calculations ) carrying 02 marks each. (d) Section C contains 20 MCQs carrying 02 marks each.

Section A: In the below mentioned questions, the statements have only one correct G option.

Q1

Q2

Q3

Which of the following is a principle of TQM? a. Product-cantered system b. Customer-focus c. Intermittent improvement d. Decisions made by top executives only Quality management requires: a. ISO 9000 certification b. Workers not working overtime c. Printing promotional brochures d. Keeping internal customers satisfied Two major components of fitness of use are, first is Quality of Design and second is_______: a. Quality of Conformance b. Quality of Service

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L

(b)

CO1

L

(d)

CO1

L

(a)

L

(d)

L

(b)

L

(c)

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c. Quality of Specification

Q4

Q5

Q6

d. Quality of Manufacturing Which are the one of the steps in Product Development cycle in concept of Design: a. brainstorming b. Design of experiments c. Team discussions d. Design Review How are principles of management formed: a. In a laboratory b. By experiences of management c. By experiences of customers d. By propagation of social scientists Calibration cost carried in company is: a. Overhead cost b. Prevention cost c. Appraisal cost

Date of Pre-End Sem Exam: 15/07/2021 RME-085_Er. Vivek Agnihotri

CO1

CO2

CO2

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Q7

Q8

Q9

Q10

Q11

Q12

Q13

Q14

Q15

Q16

d. marginal cost The Deming’s P-D-C-A cycle, is a process of: a. Problem-solving process b. Innovation-process c. Involvement-process d. Distribution In Japanese 5-S, the meaning of ‘4 th S’ stands for: a.Organization b.Neatness c.Cleaning d.Standardization The meaning of Japanese name ‘Kaizen’: a.To Promote continuous improvement b.To solve the problem c.To innovate the process d.Make no discipline What does “σ s” denote in x bar and s charts? a.Sample b.Sample standard deviation c.Process standard deviation d.Statistics The mean of sampling distribution is: a. less than mean of process distribution b. more than mean of process distribution c. equal to mean of process distribution d. Statistics In the horizontal axis of a control chart displays _______: a. Sample number b. Time c. Either sample number or time d. Neither sample number or time The process capability is calculated as: a. (USL-LSL)/3σ b. (USL+LSL)/3σ c. (USL-LSL)/6σ d. (USL+LSL)/6σ Cause-effect diagram is used in: a. Problem identification b. Field visits c. Vendor surveys d. Problem analysis Fishbone diagrams are drawn: a. To find customer needs b. To find the cost of quality c. To brainstorm causes of an effect d. To screen workers’ suggestions In defect-investigation, the defect-study appears to be justified; the proposal must be presented to the _____________ for their approval: a. Quality Manager b. Production Manager

Date of Pre-End Sem Exam: 15/07/2021 RME-085_Er. Vivek Agnihotri

CO2 L

(a)

L

(d)

CO2

L

(a)

CO2

L

(b)

CO3

L

(c) CO3

L

(c)

CO3

L

(c)

CO3

L

(d)

CO4

L

(c)

CO4

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(c) CO4

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Q17

Q18

Q19

Q20

Q21

Q22

Q23

Q24

Q25

c. Top-management d. General Manager The purpose of implementation of ‘corrective-measures’, in the quality of the product is: a. To correct the production-rate b. Redesign of the component c. Elimination of defect d. To correct the Sales-rate The meaning of ISO is: a. Equal b. Circular c. Unequal d. Nonparallel The full name of ISO is________: a. Indian Standard of Organization b. International Standard of Organization c. Institute of Standardization –Organization d. International Standardization –Organization ISO-14001 standards stand for: a. Industries b. Railway engineering c. Environmental Management d. Internal feed safety Management In tradition management, Inspection philosophy is followed, and in TQM ________: a. No philosophy is followed b. Inspection philosophy is followed c. Prevention philosophy is followed d. Manager’s philosophy is followed ‘To determine the quality objectives and the critical factors’ is a part of which phase of PDCA cycle? a. Plan b. Do c. Check d. Act Quality is a problem in design because_______: a. modern processes are too complex b. Workers don’t do the job c. It is expensive to control d. All processes have some variation Which organization structure is generally followed by big steel plants? a. Line organization b. Functional organization c. Line and staff organization d. Process organization Process control is carried out: a. Before production b. During production c. During Marketing d. During Design

Date of Pre-End Sem Exam: 15/07/2021 RME-085_Er. Vivek Agnihotri

L

(c)

L

(a)

CO5

L

(b)

CO5

L

(c)

CO5

M

(b)

M

(a)

CO1

M

(d)

CO2

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(c)

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(b)

CO4

CO1

CO2

CO3

Page 3

Q26

Q27

Q28

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Q30

Q31

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Q33

Which type of chart uses the rule of 20:80? a. cause and effect chart b. Pareto chart c. fish bone diagram d. control chart The Reliability of a product is___________, which performing its intended function over its specified life: a. Failure rate b. Ability of a product c. Probability d. Production The formula of Failure-rate is: a. No. Of items which failed/ Total test hrs. of all items b. Total test hrs. Of all items/No. of items which failed c. No. Of items which failed * Total test hrs. Of all items d. No. Of items which failed - Total test hrs. Of all items Most of the audit evidence are in the form of __________: a. Documentary evidence b. Written representation c. Electronic form d. Oral evidence The Graph plot between the Taguchi’s -Loss-Function are: a. Target value v/s Loss b. Loss v/s Target value c. Quality characteristic v/s Loss d. Loss v/s Quality characteristic The quality of the product is substantially affected by _______: a. Supplier quality b. Supplier fund c. Supplier money d. Supplier name Which of the following is responsible for quality objective? a. Top level management b. Middle level management c. Frontline management d. Quality management What is the “estimator” of standard deviation in the x bar and R charts? a. Mean of one sample b. Mean of whole process c. Range d. Process capability ratio

Q34

Payment against warranty is ___:

Q35

a. External failure cost b. Prevention cost c. Internal failure cost d. Appraisal cost Constructed on XY - plane, a histogram is a graph of adjacent____: a. squares b. circles c. rectangles

Date of Pre-End Sem Exam: 15/07/2021 RME-085_Er. Vivek Agnihotri

M

(b)

M

(c)

M

(a)

CO4

M

(a)

CO5

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(b)

CO5

H

(a)

CO1

H

(a)

CO1

H

(c)

H

(a)

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(c)

CO3

CO4

CO2

CO2

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Page 4

Q36

Q37

Q38

Q39

Q40

d. triangles The distribution of measured data can be studied by using_____: a. X chart b. R chart c. both X and R chart d. P chart What is the meaning of M.T.T.F? a. More Time to Failure b. Much Time to Failure c. Mean Time to Failure d. Many Time to Failure The reliability of MTTF and Failure-Rate is algebraically given by: a. θ = 1/λ b. λ = 1/ θ c. θ = λ d. λ =2 θ J.I.T is known as: a. Justification Incoming Target b. Just in Time c. Just in Target d. Just in Traffic Taguchi Quality loss function is expressed as: a. L = C (T- X)2 b. L = C (X - T)2

c. d.

L = C (T - X)3

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(c)

CO3

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(c)

CO4

H

(a)

H

(b)

H

(b)

L = C (X – T) Where, L= Total loss, C= a cost constant, T= target-value X= Actual avg. value of quality characteristic.

Section B: In the below mentioned questions (numerical based questions involving G calculations) the statements have only one correct option.

Q1

Q2

Date of Pre-End Sem Exam: 15/07/2021 RME-085_Er. Vivek Agnihotri

CO5

CO5

3

If 500 cricket balls are inspected and 20 balls are found defective, the fraction defective of the balls is ________: a. 0.05 b. 0.04 c. 0.004 d. 0.005 Solution: we know, Fraction defective p =Number of defective items/Total number of items inspected, i.e., 20 /500  0.04 A problem a given data are X-bar=1.5056, R-bar=0.32521, D 3=0, D4=2.114, Now finds out the value of UCL & LCL: a. LCL=2 & UCL=0.69794 b. LCL=1.5 & UCL=0.69794 c. LCL=0 & UCL=0.69794 d. LCL=0 & UCL=0.68749 Solution: Given, LCL=0 & UCL=0.68749 R-bar=0.32521, LCL=R-bar*D3=0 & UCL=0.32521/2.114=0.68749

CO4

H

S

CO

(b)

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(d)

CO3

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Q3

Q4

Q5

Q6

Q7

Q8

Q9

Given R-bar=0.035, d2=2.326, now find Process-Capability: a. 0.075 b. 0.90 c. 0.090 d. 0.057 Solution: Process-capability, σ P =6*R-bar/ d2 =0.090

The number of fuel tanks inspected every day was 100, the percent defective in the daily production was numerically equal to the daily rejection. Based on 25 days inspection record for the month of April, the percent defective is _________: a. 30% b. 35% c. 40% d. 20% Solution: P-bar-Total no rejected/Total no. inspected *100 = 20% As per the data of above in Q4 used find the value of UCL: a. 30% b. 42% c. 32% d. 36% Solution: UCL= P- bar+ = 32% Three components each with a reliability of 0.9 are placed in series. What is the reliability of the system? a. 0.729 b. 0.629 c. 0.529 d. 0.829 Solution: The system reliability is the product of the component reliabilities. ․ Rs= 0.93 = 0.729 An amplifier has an exponential time to time failure distribution with a failure rate of 8% per 1000h. What is the reliability of the amplifier at 5000h? a. 0.7703 b. 0.6703 c. 0.5703 d. 0.8703 Solution: The constant failure-rate(λ) is obtained as λ =0.08/1000=0.00008h The reliability at 5000h is: R(t)=e-λt=e-0.00008*5000=0.6703 What is the reliability of a five-component parallel system when the reliabilities of each component are 0.70? a. 0.9813 b. 0.9919 c. 0.1681 d. 0.9976 Solution: Rs = 1- (F1․F2․F3․F4․F5) = 1- 0.3 5 = 0.9976 Develop a fault tree and analyze a car's headlight system set in parallel, whose failure could be caused by a battery failure (Pf=.18), broken wire (Pf=.07), or burned-out head lamp (P f=.30).

Date of Pre-End Sem Exam: 15/07/2021 RME-085_Er. Vivek Agnihotri

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(c)

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CO3

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(c) CO3

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(d)

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Q10

What is the system's probability of failure? a. 0.466 b. 0.480 c. 0.0038 d. 0.0042 Solution: Pf = 1 - (1 - 1.8) × (1 - 0.07) × (1 - 0.3) = 0.466 In a system given value is failure-rate, =0.00008/h, find MTTF: a. 12.500h b. 12.700h c. 02.500h d. 0.9802h Solution: MTTF=1/failure-rate = 12.500h

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Section C: In the below mentioned questions, the statements may have more than G one correct option(s):

Q1

Q2

Q3

Q4

Q5

A market survey is required for________: a. product strategies b. Employees of the company c. pricing strategies d. marketing strategies When applied to the Quality of a product, the term “Quality Control” denotes which activities? a. Setting of Quality targets b. Appraisal of conformance c. Taking corrective action d. Making alternative design In Review of Design which departments should be call for meeting: a.Production b.Purchase c.Quality d.Marketing Some points to be check on Capacity-Verification of Supplier are: a. Vender at adequate plant b. Use Quality-Parameter c. Does the firm have a well quality equipped staff? d. Involves everyone Factor affecting for Vendor-Analysis: a. Price b. Quality c. Services d. Marketing

M

(a)

CO4

(a)

CO4

S

CO

(a), (b) & (d)

CO1

(a), (b) & (c)

M

(a), (c) & (d)

CO1

CO1

M

(a), (b) & (c)

M

(a), (b) &(c)

CO2

M

(a), (b) &(c)

CO2

CO1

Q6

Q7

Q8

What are the causes of Operator’s Errors? a. Incompetence b. Lack of awareness c. Carelessness d. Earning Money While choosing suppliers, the key considerations are: a. Quality of the products or services b. On-time delivery c. Involves everyone d. Making marketing strategies TQM

Triangle consists:

Date of Pre-End Sem Exam: 15/07/2021 RME-085_Er. Vivek Agnihotri

M

M

(a)&(b) CO2 (a), (b)

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a. b. c. d. Q9

Q10

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Q18

Commitment Involvement Scientific Knowledge Making alternative design

Use of Measurement control chart in Production is: a. Process control to the range b. Process control to the central value c. Controlling the quality of process d. Reduce the cost in process SPC implies: a. Statistical process control b. Use of control charts c. Fixing assignable causes d. Making alternative design Cost of quality is affected by: a. Workers’ performance b. Calibration of instruments c. Scientific Knowledge d. On-time delivery Control-Chart consists of: a. Three control lines b. Upper and lower control limits c. Center mean line d. Five control lines In defect-study, the defects may be grouped into: a. Sporadic defect b. Expected defect c. Chronic defect d. Quality defect What are the steps to start Defect-Investigation? a. Management Approval b. Defining responsibility c. Study of product and Data-collection d. Scientific Knowledge What are main factors which affect Reliability: a. Complexity of a production b. Component reliability c. Management Approval d. Study of product and Data-collection Prof. Ishikawa of Japan has developed a diagram to identified the defect-causing process, named: a. Pareto-diagram b. Cause and effect diagram c. Fish and Bone diagram d. scatter diagram In Manufacturing-Process there are some failures which affect the reliability of any product are: a. Surface finishes b. Radius of curvature of edge c. Management Approval d. Failure of product There are some unforced factors which affect the reliability of machine or vehicle: a. Bad driving habits

Date of Pre-End Sem Exam: 15/07/2021 RME-085_Er. Vivek Agnihotri

&(c) CO2

(a), (b) &(c)

CO3

M

(a), (b) &(c)

CO3

H

(a)&(b)

CO3

H

(a), (b) &(c)

CO3

H

(a)&(c)

CO4

H

(a), (b) &(c)

CO4

H

(a)&(b)

CO4

H

(b)&(c)

H

(a)&(b)

M

CO4

CO4

H (a)&(b) CO5

Page 8

Q19

Q20

b. Indifferent preventive maintenance c. Design of product d. Continuous improvement What is a “Just-IN-Time” system? a. Elimination of all waste b. Continuous improvement c. Target on Tolerance value d. Target on Design In Environmental condition, there are certain factor which affect Reliability are: a. Corrosive atmospheres b. Vibration c. design of product d. welding

H

(a)&(b)

CO5

H

(a)&(b)

CO4

____________X____________

Date of Pre-End Sem Exam: 15/07/2021 RME-085_Er. Vivek Agnihotri

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