Unit 1 - Challenge 1 - Conflict Resolution - Sophia PDF

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Unit 1 - Challenge 1 - Conflict Resolution - Sophia...

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SOPHIA Pathways Conflict Resolution COM-ELE (ConRes1001) Unit 1 – Challenge 1: Describe Conflict Resolution and Theories of Conflict 1. Select the excerpt that describes the parties’ interests at the root of the potential conflict. Diana and her kids used the playground daily, and Diana wanted the playground to stay. Tony and Ella drove frequently and would greatly appreciate easier parking. 2. Given the opposing perspectives in the community, the conflict may develop and become increasingly intense. Select the statement that describes crisis, the most intense stage of conflict. Parties cannot communicate and may intentionally harm each other. 3. During the meeting, Tony and Diana reached the incident stage of conflict. Which of the following statements about the incident stage is true? During the incident stage, parties become aware that their needs conflict. 4. If Tony and Diana were to suggest that there had to be a way to keep the playground and also add a parking facility, they would be using which of the following conflict styles? Collaborating 5. Which of the following statements demonstrates how Tony and Diana are using a competing style of dealing with their conflict? They each tried to convince the other that their view is right. 6. Many people, like Diana, become overwhelmed when they are in conflict and are unsure how to feel about it. Select the true statement about the nature of conflict. Conflict is fundamentally neutral, although it may be perceived as “good” or “bad”. 7. Which possible next step for Tony demonstrates the use of relationship-based theory? Tony could consider the basic needs of everyone involved and try to determine how all of those needs can be met in a “win-win” way. 8. Marcus’s comment supports an approach that is recommended in realistic conflict theory. Which statement provides the best definition of conflict from the perspective of realistic conflict theory? Individuals fight for a limited set of resources with a zero-sum mentality. 9. Sometimes conflict can arise due to parties’ differing values. Select the statement that, if true, would make Tony and Diana’s conflict values based. Diana believes that it is right that children should come first in everything, whereas Tony believes that it is right to stick up for his community of the elderly. 10. Michelle felt that arbitration might not be the most appropriate process. Select the statement that accurately describes a major difference between arbitration and mediation. The outcomes of arbitration are legally binding, while the outcomes of mediation are not....