Unit 3 - Milestone 3 - Conflict Resolution - Sophia PDF

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Unit 3 -Milestone 3 - Conflict Resolution - Sophia...

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SOPHIA Pathways Conflict Resolution COM-ELE (ConRes1001) Unit 3 – Milestone 3 1. Which of the following approaches focuses on finding a solution that most closely aligns with each party’s interests? Win-win thinking 2. Which of the following best describes why parties might choose to formally write out a mediated agreement? To double-check that all parties are satisfied with the solution 3. In conflict resolution, putting the focus on a party’s specific actions rather than the party’s innate qualities is called which of the following? Identity vs. action 4. Select the term used in conflict resolution for a situation in which the interests of both parties cannot be met jointly. Impasse 5. Why is active listening so important? All of the answer choices are correct. 6. During the conflict resolution process, thinking in integrative terms rather than distributive terms will ensure that the parties focus on interests rather than positions. 7. One evening, Krista told her husband, Ted, “I just have so much on my plate right now. I want to paint the baby’s room tomorrow, but I also have to organize that bridal shower for Marisa and pick up my mom from the airport. It’s just so much!” Ted replied, “I hear that you have a lot going on. You’d like to pain the baby’s room, but you also have to plan your friend’s bridal shower and get your mom form the airport. What if I picked up your mom – would that help?” Which active listening skill did Ted use in his response? Summarizing 8. For brainstorming to work, parties must do which of the following? Suspend judgement until all options have been generated. 9. Which of the following is the best outline for a problem statement? How can we meet all of Party A’s needs, as well as all of Party B’s needs? 10. Which of the following is the first part of an effective assertive communication statement? Empathy/validation 11. Which of the following describes a reason why a mediator might ask parties for their input on the process and ground rules? To demonstrate to the parties that they are capable of working collaboratively. 12. Which of the following is a reason for repeating a stage of a conflict resolution process? To help clarify parties’ interests 13. Which of the following terms describes the degree to which a proposed action or solution is actually possible? Feasibility 14. Which of the following statements is true regarding values in conflict resolution? Values are constant, but actions can be negotiated in the resolution process. 15. Select the term that describes the act of focusing parties’ attention on tangible actions and conditions within a conflict, rather than perceived innate qualities of the parties. People vs. problems 16. Which of the following is the best definition of positional bargaining? A form of negotiation where elements are seen as things to be traded back and forth between the parties.

17. In a divorce case, the husband wants $1,600.00 per month in child support to provide for the children. The wife states that she just wants the children to have everything they need, regardless of how much it costs in child support. The judge decides that the father should get $1,400.00 per month based on both parties’ incomes and an analysis of the children’s needs. In this case the wife’s interest was met, but the husband’s position was not met. 18. Joe is going to assist Brenda is improving her department’s workload by implementing a checks and balances system in the mailroom. Brenda is going to ensure her team adheres to this new system so that Joe is able to get the documents he needs on time. This is an example of which of the following? Demonstrating a collaborative relationship 19. Which of the following question types is best for confirming an assumption? Leading question 20. Which of the following would be a reason for a mediator to hold a private meeting with a party? To make a process check 21. Which of the following statements is an example of fogging? “I agree that this trip may not be the best use of my bonus paycheck when I have an opportunity to increase my savings, but it’s been a difficult year, and I feel like I deserve a break.”...