Unit 1 - Challenge 3 - Conflict Resolution - Sophia PDF

Preview

Summary

Unit 1 - Challenge 3 - Conflict Resolution - Sophia...

Description

SOPHIA Pathways Conflict Resolution COM-ELE (ConRes1001) Unit 1 – Challenge 3: Describe Conflict Resolution and Theories of Conflict 1. Based on her statement to Ava, Diana refused to use the conflict resolution style called accommodating. 2. Diana was using the competing style of conflict resolution, but Ava suggested the group use the collaborating style instead. 3. This portion of the mediation session showed that Tony and Diana believed that while their situation started as an interest-based conflict, it is now more of a relationship-based conflict. 4. By addressing what Tony and Diana both said they need, the mediator is using which approach to resolve their conflict? Relationship-based theory 5. Select the true statement about the different types of mediation. In transformative mediation, the focus is on changing the relationship between the parties. 6. The way a party approaches a conflict is called a conflict style. Select the statement that accurately describes the compromising conflict style. Parties that use this style have a medium interest in meeting their own needs, as well as a medium interest in meeting the other party’s needs. 7. Diana’s comment about using strategic moves to approach a goal reflects a game theory perspective on conflict resolution. 8. Tony’s concern about older residents feeling embarrassed shows that he sees identity as part of the conflict. 9. Tony and Diana’s agreements on the “parking exchange” and a follow-up meeting are an example of a resolution....