Unit 6 - Challenge 3 - Conflict Resolution - Sophia PDF

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Unit 6 - Challenge 3 - Conflict Resolution - Sophia...

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SOPHIA Pathways Conflict Resolution COM-ELE (ConRes1001) Unit 6 – Challenge 3: Apply the Strategies of Conflict Resolution 1. Based on their conversation, Daniel plans to provide Amy with conflict consulting. Select the true statement about conflict consulting. Emotional expression, skills building, and action planning are all part of the conflict consulting method. 2. Daniel and Amy have been working through the different stages of conflict consulting. Select the statement that relates to the skills building stage. “Let’s take some time to go over a few ways to listen actively and stay calm.” 3. Amy has initiated a courageous conversation with Carl. Select the true statement about courageous conversations. During a courageous conversation, both parties should suspend judgement. 4. Amy and Carl are engaged in a courageous conversation. Select the statement that reflects the courageous conversation principle of setting ground rules. “…we should agree to try not to get angry or accuse each other of things.” 5. Amy and Carl are beginning to look at their dispute from a Third Side approach. Select the true statement about this approach to conflict resolution. The Third Side model involves looking at ways to contain, resolve, and prevent conflict. 6. Amy and Carl have continued to consider the Third Side in their conflict. Select the statement that relates to the Third Side function of containing conflict. “…we need a way of letting people know when they’re out of line.” 7. Which of the following characteristics of consensus-based decision making does Carl’s statement reflect? Consensus-based decision making requires buy-in from stakeholders. 8. Daniel noted to himself that Amy and Carl effectively prevented further conflict by using several resolution techniques. Which of the following statements is an example of active listening? “…you find it frustrating to think of my interests or perspectives as important. Is that correct?” 9. Amy has learned some communication skills that she can utilize in the future. Select a communication skill that can help prevent conflict from starting or escalating. Asking clarifying questions...