4-3 Final Project Milestone Three PDF

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Noanoa Lesa July 23, 2021 4-3 Final Project: Milestone Three

Determine the HRM’s role in the performance management process and explain how to ensure the process aligns with the organization’s strategic plan. -

HRM’s are responsible for ensuring that the performance management process aligns with the strategic plan of the organization by following several steps. Setting business targets is one for starters. By setting targets for each area of the company which reflect the company's strategy, you are in charge and become the one in making the decisions. Set each functional or department head one or more goals that align with the overall business plan. HR departments as a part of the organizations share their efforts towards accomplishing its goals and strategies which serve the general organization goals. And finally, monitoring and reviewing frequently. By monitoring and reviewing frequently, you are able to evaluate and review progress against the targets set and then devise alternative plans if the objectives have not been met.

Differentiate between the trait, behavioral, and results-based performance appraisal systems, providing an example where each would be most applicable. -

Traits and behaviors can both be used to help assess employees' performance. In trait appraisals, the manager would look at the degree to which an employee exhibits a desired trait in relation to the job. The desired parameters of the actions should be defined in the job description or performance standard. Trait appraisals are simple and easy to develop

but are highly subjective.Within a company or work group, trait appraisals tend to reward employees who are more outgoing, flexible and creative. This is advantageous for work that requires creativity and “people” skills, but it puts employees who lack these qualities while still offering much to the company at a disadvantage. Because traits are innate qualities, it’s difficult to use these appraisals to counsel the employee for improved performance. Trait appraisals are also less useful in determining which employees to reward and promote. Behavior appraisals tend to be more objective, fair and accurate, if the appraisal standards are carefully developed. Behavior appraisal is especially useful for assessing performance on quantitative tasks. Given the focus on behaviors that can be measured, these appraisals are also more useful for employee counseling as well as rewards and promotions. However, developing the standards for behavior appraisal can be time consuming and costly. It may take many tries and retries before a company can develop a standard that supervisors and employees agree is fair.

Identify best suited appraisal for the Maersk Customer Service – CARE Business Partner. -

I believe that the best suited appraisal for Maersk Customer Service- CARE Business Partner would be behavioral appraisal methods.

Identify and describe a variety of performance rating scales that can be used in organizations including graphical scales, letter scales, and numeric scales. -

A numeric rating on a scale of 1 to 5 (or) 1 to 10 is used to quantify results and the maximum (5 or 10) and minimum values sets the boundary for the rating leaving room for interpretation of the values in between. This method is easy to measure and appraise

the performance. A letter rating scale is used to assign ratings based on the description of the ratings without defining the numeric value for every rating point. A graphical scale is a rating method in which the behavioral features are based on a set of choices (2 to 10) and a select set of metrics defining the organization according to the nature of the business involved. This method is easy to implement across multiple functions in a firm.

References: -

Jones, M. (2021, March 17). Aligning performance management with business strategy. HR Software Online. https://www.breathehr.com/en-gb/blog/topic/employeeperformance/aligning-performance-management-with-business-strategy.

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Burch, J. (2018, May 9). Behavior vs. Trait Appraisal. Your Business. https://yourbusiness.azcentral.com/behavior-vs-trait-appraisal-6359.html....