6 - Cultural differences video link & questions PDF

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6 - Culture in Business 1. You are going to watch an interview with Michael Dickmann, an expert in cultural differences in business. Before you watch, match words and phrases in the box to definitions a—h. behaviour - bribes – disciplined - ethics and values - mediocre - norms - power distance - save face

a. your actions in particular situations

behaviour

b. your beliefs about what is right or wrong which affect your behaviour c. average, not very good

ethics and values

d. behaving in a very controlled way e. money you offer in a dishonest way to make someone do something for you f. the accepted way of doing things in a society or culture g. an expression meaning to avoid humiliation or not being told you are wrong in front of other people h. a term to refer to the relationship between people in power and the people who take orders, eg. between management and workers

mediocre disciplined bribes norms save face

power distance

2. Watch the interview. Michael talks about 4 areas of cultural difference in business. As you watch, number the areas in the correct order. https://www.youtube.com/watch?v=Np52Iefqc_s A. The Hamburger approach B. Language in business

4__ 3 __

C. Power distance 2__ D. Ethics 1 __

3. Watch again and answer the following questions.Read through the questions before you begin. 1) What might a British person say if they say, ‘It’s not too bad’?

excellent

2) What might a German think it means? not good 3) A Nigerian company might describe giving money to get something as Public Relations. What might a western company call it? bribes 1

4) Complete sentences a—d. Use words you hear in the video. punctual a. How polite you are and how __________you are can affect what people think

about you. desciplined b. Some people might think that if you are not punctual then you are not __________.

high c. If you come from a __________power distance culture, then you won't disagree with your boss. low d. If you come from a __________ power distance culture like Denmark and you work

in a country like Japan, or Nigeria and you speak up against your boss, that is a big problem. 5) In what way is performance management similar to a hamburger bun? 6) If you make a mistake in the USA, how will your manager comment on your work? 7) Why does the Japanese manager miss out the 'meat'? 8) What does Michael Dickmann suggest the approach of the German manager is?

4.

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