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FUNDEMENTALS OF MANAGEMENT(MGT 162)INDIVIDUAL TASK :TELEKOM MALAYSIAPREPARED BY :NUR SHYAFIQA AINA BINTI NAZREESTUDENT ID :2019439086GROUP :JCS1434CPREPARED FOR :ENCIK MUHAMMAD KHODRI BINKHOLIB JATITABLE OF CONTENTCONTENT PAGEIntroduction Body i. Planning - Vision, Mission statement - Types of plan ...

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FUNDEMENTALS OF MANAGEMENT (MGT 162) INDIVIDUAL TASK : TELEKOM MALAYSIA PREPARED BY : NUR SHYAFIQA AINA BINTI NAZREE STUDENT ID : 2019439086 GROUP : JCS1434C PREPARED FOR : ENCIK MUHAMMAD KHODRI BIN KHOLIB JATI

TABLE OF CONTENT CONTENT Introduction Body i. Planning • Vision, Mission statement • Types of plan practiced by company ii. Organizing • Organizational structure • Types of departmentalization iii. Leading • Leadership approach available in the company iv. Controlling • Controlling method used by the company Conclusion

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INTRODUCTION Telekom Malaysia Berhad (TM) is Malaysia’s Convergence Champion and Number 1 Converged Communications Services Provider. TM offers a comprehensive range of communication services and solutions in broadband, data and fixed-line. As a market leader, TM is driven by stakeholder value creation in a highly competitive environment. The Group puts stress on delivering an enhanced customer experience through continuous customer service quality improvements and innovations, while focusing on increased operational efficiency and productivity. Due their great global connectivity, network infrastructure and collective expertise, TM is well positioned to place Malaysia as a regional Internet hub and digital gateway for SouthEast Asia. TM remains steadfast in its transformation into a new generation communications provider to deliver an enhanced and integrated digital lifestyle to all Malaysians, and opening up possibilities through connection, communication and collaboration, towards our shared vision of elevating the nation into a high-income economy. As a model corporate citizen committed to good governance and transparency, TM continues their pledge to ensure the integrity of their processes, people and reputation as well as the sustainability of their operations. Their Corporate Responsibility (CR) ethos reinforces responsible behavior in the four main domains of the marketplace, workplace, the community and the environment. With a focus on ICT, the Group further promotes 3 major platforms which are education, community or nation-building and environment, through our Reaching Out programs. TM looks forward to continue serving customers with its comprehensive suite of offerings, delivering a smooth digital experience and integrated business solutions to meet their lifestyle and business communication needs towards making “Life and Business Made Easier for a Better Malaysia”.

BODY i. Planning Vision : Telekom Malaysia has a very clear vision, which goes beyond making profits. In fact, it is not about them at all, but the people that matter most to them, which are their customers and about enhancing their customers’ lives for a better Malaysia. Mission : TM’s game plan has already been set along wit their vision. They have three simple priorities that will keep them on their toes. To customers, through converged lifestyle communication experiences. To business, by collaborating with and supporting them with integrated solutions. To the nation, by supporting socioeconomic development through education, innovation and social initiatives. Strategic planning : Telekom Malaysia strategy focuses on sustainable value creation. For the year under review, they executed TM’s Personal Improvement Plan 2019-2021 for improved performance. TM also thoroughly assessed and identified three key areas that required quick fixes, as detailed below : 1. Customer acquisition and revenue growth Unifi ; to address challenges on low net addition of customers in a competitive retail market. TM One ; to focus on enabling private and public sectors to realize full digital potentials. TM Wholesale ; to improve revenue stream from domestic and global markets. 2. Customer experience Improve end-to-end customer experience through digital interaction and simplification of processes. Enhance end-to-end processes to strengthen our operations and better serve customers. Emphasize on consultative selling, in parallel to the verticalization strategy. 3. Network infrastructure upgrade Expand our fixed and mobile network to cater to the growing digital demand. Participate in 5G demonstration projects and infrastructure readiness. Deliver 5G infrastructure connectivity with mandatory speed, latency and other requirements. Engage closely with regional cable providers to enhance submarine cable portfolio.

ii. Organizing Organizational Structure

Board of Directors

Board of Audit Committee

Managing Director / Group Chief Executive Officer Chief legal, Compliance & Company Secretary

Chief Strategy Officer

Chief Internal Auditor

Chief Technology and Innovation Officer / Chairman of Managed Accounts Council

Executive Director / Group Chief Financial Officer

Chief Corporate & Regulatory Officer

Executive Vice President Global & Wholesale Vice President Support Business

Chief Procurement officer

Head of Customer Experience Management & Transformations / Deputy Chief Technology & Innovation Officer

Executive Vice President Enterprise Chief Customer Advocate

CEO VADS Berhad Executive Vice President Consumer & SME

Chief Human Capital Officer Executive Vice President Government Group Special Advisor Transformation Program Vice President Group Brand & Communication

Executive Vice President New Media / CEO TM Net Sdn Bhd CEO PI*

Product Departmentalization

iii. Leading Telekom Malaysia prepared a TM Code of Conduct & Business Ethics. This Code provides guidance in resolving any business, legal and ethical issues that one may encounter in conducting business and standards of behaviors expected of the Board of Directors, Management, Employees and all Business Partners of TM Group in line with TM’s vision and mission and TM Core Values (KRISTAL). TM Board of Directors, Management, Employees and Business Partners MUST : (a) understand and comply with the Code; (b) ensure the subordinates understand and comply with the Code; (c) portray and exercise good ethical values; (d) be aware with the changes or amendment of the Code; (e) be accountable for behaviors of the subordinates in failing to comply with the Codes and other applicable policies, procedures, guidelines, directives, rules and practices. TM strictly prohibits any activities or acts to gain improper benefit or advantage to TM Group in every business dealing. TM does not tolerate any form of Conflict of Interest in every dealing with their Business Partners. Employees may be subjected to disciplinary actions including but not limited to withholding of bonuses, increments and merit award, denial of promotion and termination or dismissal of employment for violating the Code. Employees are responsible to ensure their Business Partners to understand and comply with the relevant aspects of the Code. Violation of the Code may result in blacklisting or termination of their contract by TM Group. Should there be other TM policies and procedures that are in conflict with this Code, the policies as covered in this Code shall prevail over the others. TM have the rights to take appropriate action to TM Board of Directors, Management, Employees, Business Partners or individuals acting for or on behalf of TM who is investigated for criminal allegation by any enforcement agencies (“Party Under Investigation”). Party Under Investigation should not include any person assisting such investigation.

iv. Controlling Business Policy...