Ayesha solved.. Bsbcrt 511 Task- I PDF

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BSBCRT511 Task 1 For this task you will be required to identify knowledge gaps within teams and individuals and facilitate learning opportunities to address these gaps. Specifically, you are required to: ● ● ● ●

Research models of critical and creative thinking Develop questions to identify individual and team knowledge gaps Facilitate formal and informal learning opportunities for addressing identified gaps Articulate key features of critical and creative thinking concepts to relevant personnel

This task will be based on a Bounce Fitness Case study (in Part B). To access Bounce Fitness website and relevant documents, use the link below: https://bouncefitness.precisiongroup.com.au/supplementary-files/critical-thinking-problem-solving-bsbcrt511/ User: eiplearner

Password: eiplearner@123

Part A: Before you start thinking about the case study, you need to complete some research on models of critical and creative thinking. Use your Learner resource and other online sources to do this. Record your responses in the Critical and Creative Thinking Research Form below. (NOTE: Section 1.1 of your Learner Resource will be useful to complete Part A). You MUST fill in details for all sections of the form.

Critical and Creative Thinking Research Form Learner Name:

Bhupinder

Workplace/Organisation:

BOUNCE FITNESS

I.

Critical Thinking A. Model

Name of Model: Definition of Critical Thinking According to the Model:

Beyer’s evaluative thinking model Critical thinking is not making decisions or solving problems. It is not the same as reflective thinking, creative thinking, or conceptualizing. Each of these other types of thinking serves a specific purpose. We make decisions in order to choose among alternatives. We solve problems when we encounter an obstacle to a preferred condition.

Application of Model to Workplace Setting:

Beyer asserts that critical thinking involves 10 cognitive operations, which can be employed in any sequence or combination as needed for the thinking task at hand:

Brief explanation of how the model might be used in any workplace setting

1. 2.

Distinguishing between verifiable facts and value claims Distinguishing relevant from irrelevant information, claims, or reasons

3. 4.

Determining the factual accuracy of a statement Determining the credibility of a source

5. 6.

Identifying ambiguous claims or arguments Identifying unstated assumptions

7. 8.

Detecting bias Recognizing logical fallacies

9. 10.

Recognizing logical inconsistencies in a line of reasoning Determining the strength of an argument or claim

B.

Concepts Concepts refer to ideas or theories that fall under critical or creative thinking. Examples of critical thinking concepts can be viewed from the link below:

http://www.netuni.nl/courses/p4c/uploads/File/Critical-thinking-concepts.pdf Concept

Good communication

Definition of Concept

Characteristic

Application to Workplace Setting

Communicating effectively means that your ideas and concepts are being heard and people are acting upon them. It also means you are able to listen, understand, and take action on what other people say.

Clear—main ideas easily identified and understood.

Good communication can boost teamwork and lead to better project collaboration. It applies to practically every industry. Workplace communication is important for streamlining internal communication. Maintaining effective communication ensures that management and the team below them are on the same page.

Concise— gets to the point without using unneeded words or images. Concrete— includes specific examples or explanations. Correct—in information, word choice, and grammar. Coherent— information presented in a logical sequence.

Creative thinking

Creative thinking is a Receptivity skill which lets you Curiosity consider things from Wide Range a fresh perspective of Interests and different angles. Attentiveness Connection Seeking

Creativity inspires employees to work with each other. The creative process encourages collaboration. Businesses need to encourage the mindset of continuous learning encouraging employees to seek new information, knowledge and new ways to do things.

Conviction Complexity Citation

Open-mindedness

C.

Open-mindedness is receptiveness to new ideas. Openmindedness relates to the way in which people approach the views and knowledge of others."

Open-mindedness involves being receptive to a wide variety of ideas, arguments, and information.

Open minded leadership drives professional growth. As a leader, not only will you have new ideas and suggestions raised, but the input of others may encourage your mind to stretch and develop, resulting in better ideas and opportunities.

Approaches Approaches refers to methods used to conduct critical or creative thinking. Approaches identified must be applicable to a workplace setting. Approach

Analysis

Synthesis

Definition

Application to Workplace Setting

Analysis in critical thinking is People with analytical skills can examine information, understand what it means, and the ability to carefully examine properly explain to others the implications of that information. something, be it a problem, a set of data or a text. Analysis is an essential step in critical thinking and being analytical is a crucial part of developing critical thinking skills. Synthesis, in a sense, is the opposite of analysis. While

Synthesizing requires critical reading and thinking in order to compare different material, highlighting similarities, differences, and connections. When writers synthesize

analysis studies the parts of a whole, synthesis studies the combination of the parts to form a whole.

II.

successfully, they present new ideas based on interpretations of other evidence or arguments.

Creative Thinking A. Model

Name of Model:

Calvin Taylor's Model of Critical and Creative Thinking

Definition of Creative Thinking According to the Model:

The Calvin Taylor creative thinking model describes the talent areas as productive thinking, communication, planning, decision making, and forecasting. This model is best known as Talents Unlimited, a program of the National Diffusion Network of the U.S. Department of Education.

Application of Model to Workplace Setting: Brief explanation of how the model might be used in any workplace setting B.



Encouraging them to explore, be curious, come up with questions and investigate how things work.



Asking them to think of different ways to solve problems.



Providing choices of activities that involve planning and decision making.

Concepts

Concepts refer to ideas or theories that fall under critical or creative thinking. Examples of critical thinking concepts can be viewed from the link below:

http://www.netuni.nl/courses/p4c/uploads/File/Critical-thinking-concepts.pdf Concept

Significance

Fairness

Meaning of Concept

Having substantial  Meaning: Critical thinking takes into  account the most important idea or concepts which are  of consequence to the subject at hand 

Unbiased Treatment: Critical thinking implies the treatment of all viewpoints without reference to personal feelings or interests.

Characteristic

Application to Workplace Setting

Having Curiosity

Critical thinking takes into account the most important idea or concepts which are of consequence to the subject at hand

Being Compassiona te Having High Awareness Being Decisive



Having Total Honesty



Having Willingness



Being Creative



Thinking Analytically

Fair-minded critical thinking implies an ability to 'reconstruct sympathetically and imaginatively the strongest versions of points of view and

Critical thinking implies the treatment of all viewpoints without reference to personal feelings or interests

frameworks of thought opposed to one's own mind'

C.

Approaches Approaches refers to methods used to conduct critical or creative thinking. Approaches identified must be applicable to a workplace setting. Approach

Definition

Application to Workplace Setting

Affinity Diagrams

The affinity diagram is a business tool used to organize ideas and data. It is one of the Seven Management and Planning Tools.

The affinity diagram helps you group your data based on themes. This makes it easier to detect patterns and connections among the information you have gathered, thus allowing you to come up with new ideas or solutions.

Brainstorming

Brainstorming is a method of generating ideas and sharing knowledge to solve a particular commercial or technical problem, in which participants are encouraged to think without interruption. Brainstorming is a group activity where each participant shares their ideas as soon as they come to mind.

In group brainstorming, you have the ability to collect many creative ideas from people with diverse skills and experience.

Mind Map

A mind map is a diagram used to visually organize information. A mind map is hierarchical and shows relationships among pieces of the whole.

It helps you capture your free flow of thoughts and organize them on a canvas in a way that will later allow you to discover new connections that will let you arrive at a possible solution.

III.

Source Log List at least three sources used to complete this research task. You can list either print sources or online sources.

 For print sources, record the title and author of the source.  For online sources, record the title and link to the webpage. Where possible, information researched and identified for this task must be relevant to a workplace.

A Theory of Critical Thinking http://www.cog-tech.com/projects/CriticalThinking/CriticalThinkingTheory.htm Creative thinking skills: definition and examples https://rockcontent.com/blog/creative-thinking-skills/ Talents Unlimited. A Critical and Creative Thinking Skills Model. Awareness Packet. https://files.eric.ed.gov/fulltext/ED411382.pdf Critical Thinking Development: A Stage Theory https://www.criticalthinking.org/pages/critical-thinking-development-a-stage-theory/483

Part B: Now that you have a better understanding of critical and creative thinking in the workplace, it is time to focus on the Bounce Fitness case study.

Bounce Fitness Case study You are the centre manager for Bounce Fitness Cairns. There is a team of fitness trainers that directly report to you. As the centre manager, you are in charge of overseeing this branch’s performance, including the performance of all its employees.

Fitness trainers handle the different fitness classes that Bounce Fitness offers. Each class has an attendance of 10 to 25 clients. As part of handling group classes, your fitness trainers must be knowledgeable on proper exercise and nutrition should their clients ask them for advice. To help improve your employees’ performance, you decide to see how well members of each team know their tasks. Based on your findings, you intend to organise learning opportunities to help the fitness trainers perform better.

You need to get an understanding of how well the staff understand their own task guidelines. To do this you are going to create a set of questions that you will ask staff. This will help you understand what they do and do not know about their own jobs. You will need to complete the Questions Log document below to a. Develop at least one set of questions for each team to answer as a group. ● Write at least five to seven questions about the team’s task. ● Write the benchmark answer next to each question created. Write these under the Questions for the Team section of the Questions Log. b. Develop at least one set of questions for at least one individual team member from each team to answer ● Write at least five to seven questions about the team’s task. Questions developed for the selected individual must differ from the questions developed for the team. However, these must correspond to the Fitness Trainer Tasks Guidelines. ● Write the benchmark answer next to each question created. Write these under the Questions for the Individual Team Member section of the Questions Log. Questions to be developed for each team must be based on their corresponding tasks outlined in the Fitness Trainer Tasks Guidelines. (Can access this on Bounce Fitness website https://bouncefitness.precisiongroup.com.au/supplementary-files/critical-thinking-problem-solving-bsbcrt511/ ) Questions must ask about how, what, why, when, and where. (e.g., When are pre-screening tests done? What can be tracked by using the records from a fitness test?)

Questions Log

Questions for the Team Question

Benchmark Answer

What is your dream job?

Managerial post

If you could swap jobs with anyone for a day, who would it be?

Admin officer

Questions for the Individual Team Member Question

Benchmark Answer

What would you do with fifteen minutes of fame?

Make my name

What one thing do you own that you wish you didn't?

My qualification

What is your biggest addiction?

Reading

What was the worst job you ever had?

My first job .

What's something you're planning on doing in the next year that you've never done?

Improve my education

Add additional rows as needed

Part C

You go through your questions with the team as a group and also with one of the staff individually. After reviewing their answers you get the following results showing their understanding of their work tasks (from Bounce Fitness- Fitness Trainer Tasks Guidelines). Conduct Pre-screening

Getting to Know Your Client

Assessment of Client’s Fitness Level

Giving Advice on Proper Nutrition

GROUP ANSWERS

Strong knowledge

Strong knowledge

Strong Knowledge

Most of the group had some knowledge of this topic but could not provide specific details about how to discuss this with their clients.

INDIVIDUAL'S ANSWERS

Could only give very limited information and did not show any real understanding of the guidelines

Strong knowledge

Strong knowledge

Strong knowledge

Based on this information, explain, in detail, one formal and one informal learning opportunity you could develop to help the staff improve their knowledge in the areas where they have a knowledge gap (for the group and the individual). To do this, fill out the details in the Learning Plan below.

Learning Plan GROUP Knowledge Gap

Shyness in expressing

Poor team

Type of Learning Opportunity Formal

Learning Opportunity

Web-based training

Mentoring

Planned Implementation Date 13th May

15th May

Expected Learning Outcome

Improved knowledge sharing

Improved team interaction

interaction Informal INDIVIDUAL Knowledge Gap

Type of Learning Opportunity

Learning Opportunity

Poor communication

Formal

Coaching

Poor performance in current job

Informal

Job Rotation

Planned Implementation Date 16th May

18th May

Expected Learning Outcome

Improved communication

Satisfied performance

Part D The learning opportunities you created above should help your staff to get a better understanding of their own work tasks and responsibilities. But it is also important for you to explain (and show) them key features of critical and creative thinking concepts. Give one example of how you will do this with your team. (50-100 words each answer)

How will you explain (or show) your staff key features of critical thinking?

  

 

How will you explain (or show) your staff key features of creative thinking?

Discuss their everyday tasks and have them identify which require critical thinking. For the highest priority tasks, ask them to launch the five-step approach to solve a problem that they’re facing. Remind them to examine their cognitive biases. In other words, our brains naturally take mental shortcuts to explain what’s happening when there is limited information. Work to overcome this. Reinforce their efforts as they look for insights and think about possible conclusions. Help them become a problem solver by encouraging their efforts in proposing a solution. Offer feedback and help them formulate their thoughts once the employee has preliminary conclusions. Even experienced critical thinkers can struggle with clear communication when it comes time to present findings.

1. Encourage creativity with an inclusive team environment. 2. Promote creativity through office design. 3. Provide freedom and flexibility in how work is done. 4. Offer the space for knowledge sharing. 5. Encourage the practice of self-reflection. 6. Support employees in creative risk-taking. 7. Build an Open Environment. 8. Encourage Collaboration. 9. Be Transparent....