Bsbcmm 511 - Assessment Task 1 PDF

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critical thinking in the workplace about the range of potential work-life balance...

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Assessment Task 1

Communicate with influence BSBCMM511

Student Declar Declaration ation To be filled out and submitted with assessment responses ◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s) ◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me ◻ I have correctly referenced all resources and reference texts throughout these assessment tasks. ◻ I have read and understood the assessment requirements for this unit ◻ I understand the rights to re-assessment ◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code Student name Student ID number Student signature

Date

Task Number

------OFFICE USE ONL ONLY Y-----

BSBCMM511 - Communicate with influence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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For Trainer and Assessor to complete: ◻ Student requested reasonable adjustment for the assessment

Question

Marking Sheet - Assessor to com plete. complete. Did the student satisf satisfac actorily ass instructed: ac torily address each question a Completed satisf satisfactorily actorily S NYS DNS Comments

Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Task Outcome:

Satisfactory Yet Satisfactory Satisf actory ☐ Not Y et Satisf actory ☐

Student Name: Assessor Name Name: Assessor Signature: Date:

BSBCMM511 - Communicate with influence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Table of Content Student Declar Declaration ation ation......................................................................................................................................................2

Task 1 – Knowledge Questionnaire Questionnaire................................................................................... 5 Question 1 1......................................................................................................................................................................6 Question 2 2......................................................................................................................................................................7 Question 3 3......................................................................................................................................................................7 Question 4 4......................................................................................................................................................................8 Question 5 5......................................................................................................................................................................8 Question 6 6......................................................................................................................................................................9

BSBCMM511 - Communicate with influence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Task 1 – Knowledge Ques Questionnaire tionnaire Task summary and instructions What is this assessment task about?

This assessment is a written questionnaire with a mix of objective and subjective questions. The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively. The questions focus on the knowledge evidence required for this unit of competency:     

 

What do I need to do to complete this task satisfactorily?

industry, media and government organisations, events and communication channels that are relevant to the organisation cross-cultural communication techniques for negotiation, mediation, conflict resolution and incident de-escalation structured and inclusive meeting procedures organisational policies and procedures relevant to: o presenting and negotiating o leading and participating in meetings o making presentations communication tone, structure, style and impact on others Relevant organisational policies and procedures on confidentiality of information.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.  submit your answers to the questions within the set timeframe,  answer all questions as instructed,  answer all questions using your own words and reference any sources appropriately,  All questions must be answered satisfactorily. It is advisable to:  

review the questions carefully, answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

BSBCMM511 - Communicate with influence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Task summary and instructions  Specifications

You must submit to G GOALS OALS the   

Resou Resources rces and equipment Re-su Re-submission bmission opportunities

Further research the topics addressed in each question.

assessment coversheet, answers to all questions, References.

• computer with Internet access, • access to Microsoft Office suites or similar software, • Learning material. You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answer all the questions below:

Question 1 Consider the following three organisations: 

https://www.ozharvest.org/ .ozharvest.org/ OzHarvest https://www



Marriot Hotels https://www https://www.marriott.com.au/default.m .marriott.com.au/default.m .marriott.com.au/default.mii



ANZ Bank https://www https://www.anz.com.au/ .anz.com.au/

Fo Forr each organisation, identif identify y the industry in which they oper operate, ate, the media and government organisations they ma may y liaise with, and events and comm communication unication channels they may use to promote their business.

BSBCMM511 - Communicate with influence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Organisation

Industry

Media and gove goverrnment total/organisation)) (3 in total/organisation

Events and communication channels (3 in total/organisation)

OzHarvest

Non for profits

ATO

Local events

Food and Beverage Services

City council

Fundraising

Australia human rights commission

Sponsorship events

TV channels

Social media channels Print media

Newspaper

Spokesperson

Social media platforms

Marriot Hotels

ANZ Bank

Accommodation

Finance

ATO

Exhibitions

City council

Networking

Austrade

Conferences

TV channels

Social media channels

Newspapers

Print media

Social media platforms

Industry magazines

ATO

Sponsorship events

TV channels

Networking events

Reserve bank of Australia

Workshops

newspapers

Social media channels Print media Flyers

Question 2 Address the ffollowing ollowing questions about cross-cultur cross-cultural al communication: Question What is cross-cultural BSBCMM511 - Communicate with influence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

Answer Cross-cultural communication is the process of recognizing both Page 7

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Question communication?

List two (2) principles of crosscultural communication.

Why is cross-cultural communication important? (30-50 words)

List three (3) barriers to crosscultural communication.

Answer differences and similarities among cultural groups in order to effectively engage within a given context. In other words, cross-cultural communication refers to the ways in which people from different cultural backgrounds adjust to improve communication with one another. In today’s rapidly changing professional world, it’s critical to gain an understanding of how cultural elements influence communication between individuals and groups in the workplace. Developing strong cross-cultural communication skills is the first step in creating a successful work environment that brings out the best in all of an organization’s team members. Keep it simple In a multifaceted discussion, there's no compelling reason to make it harder for both of you by utilizing large words. Simply keep it straightforward. Two-syllable words are a lot more obvious than three-syllable words, and one-syllable words are superior to two-syllable words. Say "Kindly do this rapidly" instead of "Kindly do this in a strong way." Avo Avoid id closed questions Try not to state an inquiry that needs a 'yes' or 'no' answer. In numerous societies it is troublesome or humiliating to reply in the negative, so you will consistently get a 'yes' regardless of whether the genuine answer is 'no'. Pose open-finished inquiries that require data as a reaction all things considered. In the present worldwide business commercial centre, the capacity to impart successfully and multi-socially can't be thought little of. As a correspondences master with a foundation in social and social science, I need to realize how to viably oversee multi-social assumptions. Throughout the long term, I've imparted my encounters to business people and organizations everywhere on the world. Here are some normal multifaceted issues for those business people creating associations with people or organizations from various social foundations. Different Decision-making styles. Different approach to completing tasks. Different approach to knowing.

Question 3 Address the ffollowing ollowing questions: Question Define negotiation.

BSBCMM511 - Communicate with influence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

Answer A negotiation is an essential conversation that settles an issue

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Question (30-50 words)

Answer such that the two players discover worthy. Negotiation can happen among purchasers and merchants, a business and imminent representative, or administrations of at least two nations. Negotiation is utilized to pay off past commitments, bring down the deal cost of a house, improve the states of an agreement, or improve bargain on a vehicle.

Define mediation. (30-50 words)

Why is conflict resolution important in the workplace? (30-50 words)

While negotiation, make certain to legitimize your position, put yourself in the other party's shoes, hold your feelings under control, and realize when to leave. Mediation is a structured, interactive process where an impartial third party assists disputing parties in resolving conflict through the use of specialized communication and negotiation techniques. All participants in mediation are encouraged to actively participate in the process. Mediation is a "party-centred" process in that it is focused primarily upon the needs, rights, and interests of the parties. Whenever employee’s with different backgrounds, attitudes and opinions work together on any project, conflicts are inevitable. Following are some of the benefits of conflict resolution that will highlight its importance: Garner strong relationships. Having good conflict resolution skills help employees reduce the friction that damages their working relationships. By resolving conflicts in a more professional and respectful manner, they are enabled to collaborate better with co-workers, building stronger work relationships. Reduced disruptions. Employees with poor conflict resolution skills cause a tension to build in the face of any disagreement, which then spreads to other employees who may not have been involved originally. This results in a dropped employee morale as well as stalling of the work flow. By training employees for conflict resolution, such disruptions can be minimized and a better working environment can be created.

Why is it important to deescalate incidents in the workplace? (30-50 words)

Regardless of how incredible your working environment is or how solid of a pioneer you are, there will come when you're confronted with a contention that needs de- escalate. Everybody handles struggle in an unexpected way. Some

BSBCMM511 - Communicate with influence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Question

Research, select and briefly outline four (4) techniques for negotiation, mediation, and conflict resolution and incident de-escalation.

Answer bashful away, staying away from a conflict no matter what. Others deal with it directly, once in a while with a lot abrasiveness. As far as I might be concerned, struggle is an interruption, so I like to stop it from the beginning as fast and straightforwardly as could be expected. In any case, not every person thinks like me, which is something I generally need to remember, and particularly amidst a contention. If you're straightforwardly associated with the contention, it's dependent upon you, as a pioneer, to help intercede and arrive at an answer for the best of your capacities. Technique Outline (20-40 words/technique) Set goals and The setting of goals can relate to a reach company, to teams or individuals. These types of meetings will allow employees an opportunity to take part in the decision-making processes along with management. Example The sales manager calls a meeting with the sales team to set a monthly target for them to achieve during a new promotion Active listening Building trust and establishing rapport. Demonstrating concern. Paraphrasing to show understanding. Offer reflective comments

  

accurately describe and define the tools and concepts we've learned over the quarter; demonstrate close reading and analysis of primary sources and secondary sources; earn all statements by using sufficient evidence and reasoning

Question 4

BSBCMM511 - Communicate with influence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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Address the ffollowing ollowing questions: Question What is an inclusive meeting?

What is a structured meeting?

Select and outline three (3) structured and briefly inclusive meeting procedures you could use when managing meetings.

Answer An inclusive meeting is a point at which every individual in your group feels like they get the opportunity and certainty to participate. At the point when you run a comprehensive meeting, you'll hear more assorted thoughts, which may prompt better results. Here are a few thoughts you can give a shot to make your meetings more inclusive. A worked with structured meeting or workshop gives a climate intended to separate great data in a compacted timeframe. A structured meeting uses visual guides and a group of specialists to speed up projects and increase the quality of decisions, outputs, deliverables, and outcomes. Procedure Outline (30-50 words/procedure) Commit to The first step towards keeping track of action items your action items is to write a meeting minutes in the first place. After you've collected detailed meeting notes, it's essential to then summarize them in a concise meeting summary The documentation is required while Provide arranging and dealing with a formal meeting material in are listed below: - Minutes of previous advice meeting: will be recorded and reported by secretary. - Agenda: will be prepared and checked by secretary. About the topics will be discussing in the meeting. Behavioural Ground rules are statements of values and rules guidelines which a group establishes consciously to help individual members to decide how to act. To be effective, ground rules must be clear, consistent, agreed-to, and followed.

Question 5 Review the policies and procedures folder provi provided. ded. Review the following policies and pr procedures: ocedures: A. Meeting procedures B. Communication poli policy cy C. Information m management anagement policy BSBCMM511 - Communicate with influence V3 2021 RTO Provider: 91153 - CRICOS Code: 02672K

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D. Marke Marketing ting policy

Briefly outline the structure and content of ea each ch of the policies and procedures, and explain how they may relate to one or more of the fol following: lowing:    

Presenting and negotiating Leading and participating in a meetin meeting g Making a presentation Confidentiality of inf infor or ormation mation

Pol icies and procedures Policies Meeting procedures

Outline (40-80 words/polic y and procedures) words/policy Policies and procedures for meetings are designed to represent the interests of those who attend the meeting as well as those who are not at the meeting, such as shareholders and the general public. In some areas, there are formal policies and procedures, which are legal requirements and are designed to ensure that all formal meetings are transparent and the participants are accountable.

Communication policy

Information management policy



A clear statement of policy, including the purpose of communications and consultation; the fact that it is an integral part of every manager’s job, and the importance of communication as a two-way process and not a one-way exercise



Details of the responsibility for communication at each level



The methods of communication



Arrangements for consultation and participation

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Arrangements for training managers and employees in the skills and processes of communications and consultation



How the policy will be monitored.

An information management policy gives staff direction for creating, capturing and managing information to satisfy business, legal and stakeholder requirements. sets out the expected information management practices, processes and systems that will support information being managed as an asset in your agency explains the benefits of good information management

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