Bsbmgt 517 Assessment Tasks PDF

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Summary

Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 ...

Description

Australian Ideal College Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: [email protected] | W: www.aic.edu.au

Educating for Excellence

Assessment Submission Sheet Course

SIT50416 Diploma of Hospitality Management

Unit

BSBMGT517 Manage Operational Plan

Assessor Name Student Name Student ID Date Due Please read and sign this assessment coversheet and submit it together with your assessment to your Assessor by the due date. Student Declaration  I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.  I have read the Plagiarism Policy and Assessment Appeal and Reassessment Policy in the Student Handbook and I understand all the rules and guidelines for undertaking assessments.  I understand that by typing my full name in the student field this is equivalent to a hand-written signature.  I give permission for my assessment material to be used for continuous improvement purposes. Date Student Signature Submitted Assessor Use Only Assessment Items

Result

Task 1

Case Study

S

NS

Task 2

Portfolio

S

NS

Task 3

Report

S

NS

C

NYC

Final Result for this unit Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. Signature

Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback Signatur e

Date Assessor’s Final Comments

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Australian Ideal College

Educating for Excellence

Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: [email protected] | W: www.aic.edu.au

Task 1 Assessment Instructions This is an individual assessment. You are required to demonstrate skills and knowledge required to develop operational plans in consultation with key stakeholders. If you need help understanding any questions, ask your assessor to explain. Procedure In response to a simulated business scenario, you will research resource requirements and develop (or amend) an operational plan in consultation with relevant stakeholders. As a part of the development of your plan, you will set performance indicators, plan for contingencies, and obtain approval in accordance with organisational requirements. Read the BBQfun scenario information provided in Appendix 1 and the BBQfun simulated business documentation provided by your assessor. Submit a portfolio of your implementation documents as outlined in the specifications below. Keep copies of your work for use in Assessment Tasks 2 and 3 and for your own records. 

Write a brief summary of the BBQfun operational environment that includes:



an outline of the legislative and regulatory context that is relevant to BBQfun’s operational plan



an outline of the BBQfun policies and procedures that directly relate to the operational plan



an explanation of the role of an operational plan in achieving the successful implementation of the e-commerce strategy



a discussion of your intention to either develop a new operational plan for BBQfun, or to amend the existing operational plan; support your discussion with reference to different methods and models for developing operational plans – such as methods for setting goals, outlining actions, identifying risk and monitoring performance.



Research resource requirements for implementation of e-commerce strategy and develop an action plan for the implementation of the e-commerce strategy. In your plan include:



physical resourcing (all major steps for resourcing, including procurement of different types of resources, but not to the detail of including all procurement steps for each resource type) and human resourcing (all major steps, e.g. recruiting, training, communication)



timelines and milestones for implementing the e-commerce strategy



consultation and communication (ensure all affected staff are informed and engagement is encouraged for all stakeholders).

 

An example action plan template is provided in Appendix 2. Ensure plans adhere to organisational requirements set out in the scenario and in relevant policies and procedures.



Develop performance indicators for operational and financial targets and amend or develop existing operational plans to include KPIs and financial targets related to ecommerce strategy.



Develop a balanced scorecard for an e-commerce customer service representative including three KPIs and associated targets.

Note: The current budget and operational plan for BBQfun is located in Appendix 1. A balanced scorecard template is located in Appendix 3. 

Identify at least three risks to the implementation of the operational plan and develop a contingency plan for each risk (you may use the contingency plan template provided in Appendix 4). Risks must include:

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Australian Ideal College

Educating for Excellence

Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: [email protected] | W: www.aic.edu.au



one risk due to employee underperformance



one risk related to management of intellectual property (IP)



one risk due to breach of health and safety compliance responsibilities.



Develop a proposal for resourcing to be presented for approval to the Operations General Manager (your assessor). Include in your proposal:



description of proposed implementation of resourcing



breakdown of costs



benefits to organisation



a list of different approaches to developing key performance indicators



risks to organisation by not implementing



outline of identified risks and contingency planning



description of sources of information used to develop proposal (use internet research on technical aspects of e-commerce and importance to retailers; use consultation, use company financial projections).



Present proposal for approval by the Operations General Manager (your assessor).

To be deemed competent you will need to successfully demonstrate the following: You must: 1.

present the resourcing proposal for approval from your assessor 

submit a planning portfolio, including: 

a summary of the operational environment of BBQfun



action plan



performance indicators for operational and financial targets (in the new/amended operational plan)



balanced scorecard for e-commerce customer service representative



proposal for resourcing.

Summary of Case Study on BBQ Fun include: 1. Legislative and regulatory background 1.1 The Australian Privacy Principles and the Market and Social Research Privacy Principles involve interacting with customers through marketing, research, and personalized services, such as destroying personal identification codes collected during customer surveys 1.2 Australian Consumer Law: Collect feedback and complaint handling and provide refunds for defective products 1.3 Work health and safety legislation and anti-discrimination: Provide safety training for all employees, and conduct anti-bullying and anti-discrimination training for managers to ensure that performance management is implemented fairly 1.4 The legislative goal of fair work: follow the correct reward salary. 2. Overview of BBQfun policies and procedures 2.1 Recruitment and entry policy: determine and select suitable candidates and entry 2.2 Performance management policy: improve employee performance to meet organizational goals and increase employee engagement

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Australian Ideal College

Educating for Excellence

Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: [email protected] | W: www.aic.edu.au

2.3 Purchasing policy: Determine and purchase from new suppliers with good value for money. 3. Explain the role of the operating plan 3.1 Explain the importance of e-commerce requirements, provide an e-commerce implementation plan, and help set performance indicators. 4. Discuss your intentions-modify the existing operating plan  4.1 Set up new KPIs and balanced scorecards, determine the main activities and performance indicators, risk management, set goals, and analyze the results.

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Australian Ideal College

Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: [email protected] | W: www.aic.edu.au Educating for Excellence

Appendix 2: Action plan template Milestone: Action and/or objective (to achieve strategic aims of physical or human resourcing)

Date

Person responsible

Budget or resources (where applicable)

Physical resourcing: Develop e-commerce website.

20/08/2015

Kim Chen, Operations General Manager

Website developer $100,000

Physical resourcing: Purchase new forklifts and delivery trucks.

30/08/2015

Riz Mehra, Chief Financial Officer

Delivery trucks $50,000 x 6 = $300,000 Forklifts $10,000 x 3 = $30,000

Human Resourcing: Recruitment: four online sales, six truck drivers, and four warehouse workers

30/08/2015

Les Goodale, Human Resources (HR) Manager

Recruitment costs $30,000

Human Resourcing: Online sales training

03/09/2015

Les Goodale, Human Resources (HR) Manager

Online customer service training $3,000 per staff member = $24,000

Human resourcing: Source existing employees to work in customer service department/area

30/08/2015

Les Goodale, Human Resources (HR) Manager

5 employees

Physical resourcing: Warehouse and office reconfiguration

30/09/2015

Kim Chen, Operations General Manager

Warehouse and office reconfiguration $50,000

Human Resourcing: Management training

03/09/2015

Les Goodale, Human Resources (HR) Manager,

$3,000 each = 1 Brisbane store manager, 4 Brisbane team leaders, 1 Gold Coast store

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Australian Ideal College

Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: [email protected] | W: www.aic.edu.au Educating for Excellence

Pat Sweeney, Manager: Brisbane, Alex Mitchell, Manager: Gold Coast

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manager and 3 Gold Coast team leaders x $3,000 = $27,000

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Australian Ideal College

Registered as Australian Ideal College Pty Ltd RTO No.: 91679 | CRICOS Provider Code: 03053G Sydney Campus: Level 7 & 8, 75 King Street, Sydney NSW 2000 Australia Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000 Australia Hobart Campus: GRD Floor, 116 Murray Street, Hobart TAS 7000 Australia T: +61-2-9262 2968 (Sydney) | +61-8-8123 5780 (Adelaide) | +61-3-6231 2141 (Hobart) E: [email protected] | W: www.aic.edu.au

Educating for Excellence

Appendix 3: Balanced scorecard template KRA (key result area)

Target

KPI (key performance indicator)

Internal business processes

Engaging with customers through marketing, research and personalised service.

Internal business processes

Supporting people to perform via training and performance management.

Customer satisfaction

Building reputation for quality products and quality customer service 1. Raise organizational profile by 20%. 2. Improve client satisfaction performance by 25%.

Professional development

Reduce direct and indirect costs of operations.

1. Completion of market/marketing research. 2. Completion of customer surveys. 3. Completion of reports to identify marketing opportunities. 1. Numbers of injuries (Target = 0). 2. Numbers of absentees (Target =...