Chapter 14 Interviewing for a Job and Preparing Employment Messages PDF

Preview

Summary

amazing questyions and answers for midterm preparation and quizzws...

Description

Name :

Clas s:

Dat e:

Chapter 14: Interviewing for a Job and Preparing Employment Messages Multiple Choice 1. Which of the following is true of a computer-assisted interview? a. A computer-generated report flags any contradictory responses and highlights any potential problem areas. b. A computer-assisted interview obliges an applicant to give polite, socially acceptable responses. c. A computer-assisted interview is ineffective in conducting screening interviews.

d. A computer-generated report generates a list of unstructured interview questions for the interviewer to ask.

ANSWER: a 2. In the context of employment interviews, research has shown that applicants: a. are reluctant to attend computer interviews. b. feel the need to give socially acceptable responses to a computer. c. respond more honestly to a computer than to an interviewer. d. feel more nervous in computer interviews than in human interviews. ANSWER: c 3. Which of the following is a reason why many companies use computer-assisted interviews? a. To evaluate the performance of an interviewee under stress b. To improve the overall quality of the interview by obtaining honest responses from interviewees

c. To emphasize the team approach to management and problem solving d. To allow job applicants to meet individually with a number of different interviewers ANSWER: b 4. Which of the following is a typical interviewer error. a. Being reluctant to ask sensitive questions b. Asking the same questions to all applicants c. Asking unstructured questions to applicants d. Placing an interviewee in an anxiety-producing situation ANSWER: a 5. Which of the following takes place in a series interview? a. An interviewee is placed in an anxiety-producing situation. b. Multiple candidates meet with an interviewer with the help of videoconferencing technologies. c. Different interviewers are involved who most likely ask questions from different perspectives. d. Applicants use a computer to provide answers to a list of carefully selected questions.

ANSWER: c 6. Which of the following is true of phone interviews? a.They are designed to place an interviewee in an anxiety-producing situation so an Copyright Cengage Learning. Powered by Cognero.

Page 1

Name :

Clas s:

Dat e:

Chapter 14: Interviewing for a Job and Preparing Employment Messages evaluation can be made of the interviewee's performance under stress.

b.They allow candidates to meet individually with a number of different interviewers. c.They maximize the expenses involved in interviewing out-of-town candidates. d.They are often used to screen candidates in order to narrow the pool of applicants who will be invited for in-person interviews.

ANSWER: d 7. Which of the following considerations should you make when preparing for a phone interview? a. Turn call-waiting on. b. Memorize answers to appear sincere. c. Be conscious of your body language. d. Keep your résumé in clear view. ANSWER: d 8. _____ allow students to meet large companies whose representatives typically would not visit colleges with

small applicant pools and to interview with companies whose representatives could not travel because of financial constraints or other reasons. a. Stress interviews b. Series interviews c. Case interviews d. Virtual interviews ANSWER: d 9. Which of the following is a difference between phone interviews and virtual interviews? a.In a phone interview, an interviewee meets individually with a number of different interviewers, whereas in a virtual interview, an interviewee meets face-to-face with only one interviewer.

b.In a phone interview, the expenses involved in interviewing out-of-town candidates increases, whereas in a virtual interview, the expenses are minimized.

c.Phone interviews are a type of stress interview, whereas virtual interviews are a type of series interview.

d.Phone interviews are often used to narrow the pool of applicants who will be invited for in-person interviews, whereas virtual interviews help widen the applicant pool.

ANSWER: d 10. Identify a true statement about virtual interviews. a. They decrease the cost of travel. b. They shrink the applicant pool. c. They are a type of series interview. d. They fill a position more slowly. ANSWER: a 11. In the context of on-campus interviews, the purpose of a second interview is to: a.give executives and administrators other than the human resources interviewer an opportunity to appraise successful candidates. Copyright Cengage Learning. Powered by Cognero.

Page 2

Name :

Clas s:

Dat e:

Chapter 14: Interviewing for a Job and Preparing Employment Messages b.allow students to interview with large companies whose representatives typically would not visit colleges with small applicant pools.

c.give a candidate a chance to meet individually with a number of different interviewers. d.help widen the applicant pool and to decrease the company's travel expenses. ANSWER: a 12. Pre-interview planning on the part of an interviewee involves: a. forming impressions about a company with which he or she will be interviewing. b. following a predetermined agenda designed to elicit necessary information from the interviewer.

c. making sure his or her appearance will not detract from the impression he or she hopes to make. presenting his or her qualifications in a clear and persuasive manner in his or her d. résumé.

ANSWER: c 13. While preparing for an interview, information about the job sought pertinent in an interview includes _____. a. job title b. job redesign c. job enlargement d. job rotation ANSWER: a 14. According to management consultant Dan Burns, which of the following takes place during the opening

formalities stage of an interview? a.Interviewees are asked to demonstrate skills related to logical thinking and creativity. b.Interviewees are made to answer standard interview questions and behavioral questions.

c.Interviewers sometimes deliberately create anxiety-producing situations in order to assess an applicant's ability to perform under stress.

d.Interviewers typically decide in the first 60 seconds whether a candidate will be moved to the top of the list or dropped from consideration.

ANSWER: d 15. Which of the following is a recommended behavior in a job interview? a. Using a rising intonation at the end of sentences b. Using the interviewer's surname unless specifically invited to do otherwise c. Expanding your answers if the interviewer's eyes are glazing over d. Applying a timid handshake to avoid being perceived as overbearing ANSWER: b 16. Gabrielle is attending an interview for a sales position. To make a favorable first impression in the interview,

Gabrielle should: a. sit erect and lean forward slightly to express interest. b. use the interviewer's first name to convey friendliness. Copyright Cengage Learning. Powered by Cognero.

Page 3

Name :

Clas s:

Dat e:

Chapter 14: Interviewing for a Job and Preparing Employment Messages c. expand her answers if the interviewer's eyes are glazing over. d. sit back and relax to appear in control of the situation. ANSWER: a 17. According to a UNESCO report of employer views, _____ are soft skills that are essential for workers in

today's business climate. a. arithmetic skills b. discipline-specific skills c. team skills

d. technical skills ANSWER: c 18. According to a UNESCO report of employer views, which of the following soft skills are essential for workers in today's business climate? a. Communication skills b. Technical skills c. Discipline-specific skills Writing skills d.

ANSWER: a 19. According to a UNESCO report of employer views, in today's business climate, _____ is a soft skill that is essential for workers. a. writing ability b. entrepreneurial ability c. reading ability d. arithmetic ability ANSWER: b 20. According to a UNESCO report of employer views, _____ are hard skills that are essential for workers in today's business climate. a. technical skills b. communication skills c. entrepreneurial skills d. team skills ANSWER: a 21. _____ are designed to show why job applicants want to work for a particular organization. a. Technical interview questions b. Behavioral questions c. Standard interview questions d. Competency questions Copyright Cengage Learning. Powered by Cognero.

Page 4

Name :

Clas s:

Dat e:

Chapter 14: Interviewing for a Job and Preparing Employment Messages ANSWER: c 22. Asking _____ is an objective way to evaluate job applicants' skills and involves asking potential employees

for specific examples to illustrate their answers. a. technical interview questions b. case questions c. behavioral questions d. standard interview questions ANSWER: c 23. Laurent is being interviewed for the position of a content analyst at Alping Inc. Zara, the interviewer, asks Laurent to tell her about a time when he was able to convince someone to look at things from his perspective. This question posed by Zara is an example of a(n) _____. a. opinion question b. credential verification question c. standard interview question d. behavioral question ANSWER: d 24. Which of the following is a behavioral interview question related to adaptability? a.Tell me about a time when you were working in a team in which the members did not get along.

b.Tell me about a situation where you had to solve a difficult problem. c.Tell me about a situation when you had to be tolerant of an opinion that was different from your own.

d.Tell me about a time when you were able to use persuasion to convince someone to see things your way.

ANSWER: c 25. Which of the following is a behavioral interview question related to communication? a. Tell me about a time when you dealt with an irate customer. b. Tell me about a time when you had to analyze information and provide a recommendation.

c. Tell me about a goal that you set and did not reach. d. Tell me about a situation where you had to solve a difficult problem. ANSWER: a 26. The STAR method (Situation or Task/Action/Result) refers to a: a. consistent format for writing a letter of recommendation. b.consistent format to help a job applicant present a complete answer to open-ended behavioral questions.

c. method used to evaluate the long-term and short-term goals of a job applicant. d.method used in researching positions that are of interest to people looking for a job. ANSWER: b Copyright Cengage Learning. Powered by Cognero.

Page 5

Name :

Clas s:

Dat e:

Chapter 14: Interviewing for a Job and Preparing Employment Messages 27. To display a professional attitude during an interview, you should first: a. focus on the benefits you will receive from the company. b. communicate your salary expectations. c. apply a timid handshake to avoid being perceived as overbearing. d. communicate your sincere interest in the company. ANSWER: d 28. During an interview, an interviewer should refrain from asking an interviewee about his or her _____. a. salary expectations b. previous employer c. extracurricular activities marital status d.

ANSWER: d 29. During an interview, an interviewee should focus on asking questions that can help him or her gain

information about _____. a. overtime b. the salary c. extrinsic rewards d. the job

ANSWER: d 30. _____ ensure consistency in the information received from each candidate and can prevent decisions based

on illegal topics that might be presented in a résumé. a. Follow-up messages b. Recommendation forms c. Application forms d. Job-acceptance messages ANSWER: c 31. You have just returned from an interview with a company, and you are considering the appropriateness of a

thank-you letter or note. The thank-you message: a. is not necessary if you thanked the interviewer in person after the interview. b. should be sent promptly in order to be effective. c. should be sent by mail rather than an email to give you a competitive advantage. d. should include a reminder that the application for the job is on file. ANSWER: b 32. Mia applies for a senior accountant position in a firm. She attends the interview for the position and feels confident upon its completion. Mia thinks that she may get the job offer and wishes to compile a message of appreciation. Which of the following messages should Mia write? Copyright Cengage Learning. Powered by Cognero.

Page 6

Name :

Clas s:

Dat e:

Chapter 14: Interviewing for a Job and Preparing Employment Messages a. A thank-you message b. A follow-up message c. A job-acceptance message d. A job-refusal message ANSWER: a 33. Which of the following must the last line of a job-acceptance message contain? a. A neutral idea b. The report-for-work date c. The main idea of the job acceptance d. Expected salary ANSWER: b 34. Adorn, a designer boutique, extends a job offer in writing to Jenna. The company requests for a written

acknowledgement of the job offer from her. In this scenario, Jenna should write a _____. a. thank-you message b. follow-up message c. job-acceptance message d. job-resignation message ANSWER: c 35. Which of the following messages should be written inductively? a. Job-refusal messages b. Follow-up messages c. Thank-you messages d. Job-acceptance messages ANSWER: a 36. Rochelle decides to turn down a job offer after thoughtful consideration. Which of the following writing styles should she use while writing the job-refusal message? a. A deductive sequence b. An inductive sequence c. A direct approach d. A persuasive approach ANSWER: b 37. Danielle receives a good job offer from a company because of which she decides to quit her current job. She

decides to write a letter to the concerned authorities in her current company about her decision. In this scenario, Danielle should write a _____. a. follow-up message b. job-refusal message c. thank-you message d. resignation message Copyright Cengage Learning. Powered by Cognero.

Page 7

Name :

Clas s:

Dat e:

Chapter 14: Interviewing for a Job and Preparing Employment Messages ANSWER: d 38. Which of the following is true of resignation messages? a. They are written to express appreciation to the interviewer after an interview. b. They are written to politely decline a job offer. c. They may be written either inductively or deductively. d. They are appropriate instruments for telling managers how a business should be operated.

ANSWER: c 39. Which of the following statements is true of a recommendation request? a. It is an appropriate instrument for telling managers how a business should be operated.

b. It includes a reminder that an application for a certain job is on file. c. It is a written message of appreciation after a job interview. d. It should indicate your gratitude, and not an apology for making the request. ANSWER: d True / False 40. Talking too much is a typical interviewer error. a. True b. Fals e ANSWER: True 41. In an unstructured interview, an interviewer follows a predetermined agenda, including a checklist of

questions and statements designed to elicit necessary information and reactions from the interviewee. a. True b. Fals e ANSWER: Fals e 42. A stress interview is a freewheeling exchange and can shift from one subject to another, depending on the interests of the participants. a. True b. Fals e ANSWER: Fals e 43. In a series interview, different interviewers ask questions from a particular perspective to maintain

consistency. a. True Copyright Cengage Learning. Powered by Cognero.

Page 8

Name :

Clas s:

Dat e:

Chapter 14: Interviewing for a Job and Preparing Employment Messages b. Fals e ANSWER: Fals e 44. In a series interview, multiple candidates meet with an interviewer at the same time. a. True b. Fals e ANSWER: Fals e 45. Phone interviews increase the expenses involved in interviewing out-of-town candidates. a. True b. Fals e ANSWER: Fals e 46. A consideration to make when preparing for a phone interview is to turn call-waiting on. a. True b. Fals e ANSWER: Fals e 47. Virtual interviews can be conducted regardless of geography. a. True b. Fals e ANSWER: True 48. A virtual interview is more appropriate than a face-to-face interview for the important final interview. a. True b. Fals e ANSWER: Fals e 49. Prepare for a virtual interview just as you would for a traditional interview. a. True b. Fals e ANSWER: Fals e Copyright Cengage Learning. Powered by Cognero.

Page 9

Name :

Clas s:

Dat e:

Chapter 14: Interviewing for a Job and Preparing Employment Messages 50. Whether on campus or at a company location, interview methods and practices vary with the situation. a. True b. Fals e ANSWER: True 51. Nothing can hurt a job candidate more than knowing little about the organization he or she has applied for. a. True b. Fals e ANSWER: True 52. While preparing for an interview, study salaries in comparable firms, as well as regional averages. a. True b. Fals e ANSWER: True 53. Before interviewing with a company, a candidate should research about the company's products and services. a. True b. Fals e ANSWER: True 54. After you know something about the company you want to apply for, you should compare your

qualifications to the company or job profile. a. True b. Fals e ANSWER: True 55. The systematic comparison of your qualifications and job requirements helps you identify pertinent

information to be included in your résumé. a. True b. Fals e ANSWER: True 56. If something should happen to prevent your arriving on time for an interview, miss the interview entirely. a. True b. Fals e Copyright Cengage Learning. Powered by Cognero.

Page 10

Name :

Clas s:

Dat e:

Chapter 14: Interviewing for a Job and Preparing Employment Messages ANSWER: Fals e 57. While practicing for an interview, you should memorize answers to sound confident. a. True b. Fals e ANSWER: Fals e 58. While preparing for an interview, once you are satisfied you have identified your key selling points, have a friend ask you interview questions you have developed and surprise you with others. a. True b. Fals e ANSWER: True 59. During an interview, if the interviewer calls you by your first name, use the interviewer's first name unless specifically invited to do otherwise. a. True b. Fals e ANSWER: Fals e 60. While answering a question in an interview, if the interviewer's eyes are bright and his or her head is

nodding vigorously, end your answer, but expand it if the interviewer's eyes are glazing over. a. True b. Fals e ANSWER: Fals e 61. During an interview, women are likely to smile less and have a diminishing intonation at the end of sentences. a. True b. Fals e ANSWER: Fals e 62. According to a UNESCO report of employer views, team skills are one of the hard skills essential for workers in today's business climate. a. True b. Fals Copyright Cengage Learning. Powered by Cognero.

Page 11

Name :

Clas s:

Dat e:

Chapter 14: Interviewing for a Job and Preparing Employment Messages e ANSWER: Fals e 63. Rather than asking applicants for specific examples to illustrate their answers, interviewers are finding that asking potential employees how they feel about certain things is a more objective way to evaluate applicants' skills. a. True b. Fals e ANSWER: Fals e 64. During an interview, focus on the extrinsic rewards the company will be offering. a. True b. Fals e ANSWER: Fals e 65. Interviewers must restrict qu...