Interpersonal Communications PDF

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Summary

The Fundamentals of Oral Communication
CST 105
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Chapter 14 – Interpersonal Communications  Self-disclosure o Revealing personal information to others  Social penetration theory o As relationships become closer, partners reveal more information to each other  Reciprocal self-disclosure o Returning self-disclosure from someone else with self-disclosure of your own  Selective self-disclosure o Decide how much personal information fits properly within the constraints of the communication environment  Relationship Stages: o Upward –  Bonding  Integrating  Intensifying  Experimenting  Initiating o Downward  Differentiating  Circumscribing  Stagnating  Avoiding  Termination  Uncertainty Reduction Theory o People will try reducing uncertainty to build confidence during initial interactions  Relational dialects o Every relationship constantly reconciles conflicting forces  Social exchange theory o Determine the value of a relationship by weighing its rewards against its drawbacks  Comparison level o Consists of the experiences and expectations that shape what qualifies as a satisfying relationship  Your prior experience  Expectations  What you feel you deserve  What you feel you can get  What you consider most important  Assertiveness o Standing up for your own right without stepping one the rights of others

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o An attitude and behavior Passive communication o Signals compliance – or apathy Passive – aggressive o Pleasantly compliant and agreeable but expresses aggression in deceitful, backhanded, or manipulative ways Self-serving bias o Tendency to claim personal responsibility when things go well and blame others when problems arise Fundamental attribution error o Assumes the causes of behavior lie within someone’s internal character rather than in particular situations Gunnysacking o Storing up past grievances and then retrieving them later when trying to solve a problem...