Milestone Three - Huntington Hospital PDF

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Huntington Hospital...

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Brooke Levesque 11/17/2021 Final Project-Milestone Three A. Summarize I have chose to us the Huntington Hospital as my case study. This hospital is one of the top-performing hospitals in 2012. Even at being at the top they still looked at different ways to improve. Some areas that they saw were the Account Receivable (A.R.) days. They were at around 64 A.R. days when they wanted to set a goal in the 50’s. They also struggled with team morale, management, and adherence to the company’s culture. To help meet their goals in A.R. they will need to address these issues. These need to be corrected quickly because of the new electronic health record system. To learn the new system, it will drive the A.R. days up even higher and that is not what they want. So they must reduce the A.R. days before they start learning the new system. B. Policies The policies that were put into place before Markey did not have any effect on the addressing issues that the hospital is looking to overcome. When asking employees to close 150 accounts every week but not having any incentive for closing the large accounts, this is losing the organization valuable money. When productivity is measured by the quantity instead of quality, this can create a burnout in the organization and could potentially not gain the hospital any amount of money. According to Taruc, the employees could close the 150 accounts with the low balances of $0.02 or $0.05. But this wouldn’t help the hospital financially since it does not increase the revenue by any substantial amounts, so while the employees might be meeting their

quota, it’s not beneficial. (Drabkin and Soule, 2015) Management have been focusing on the wrong issues, for instance, they micromanage the employees’ clock-in and clock-out times to the minute. They could use that time to help the employees with their questions and concerns. But in the end their does need some structure to the employees time cards energy and the policies which should benefit the employees and organization mutually.

C. Mission and vision Huntington Hospital has a mission statement posted where everyone can see it, on their webpage. They state, “To be the leader in creating community well-being through world-class health care delivered with kindness and dignity.” (Huntington Hospital, 2021) Their vision in the hospital is, “Our mission is to provide excellent health care and compassionate service to each person by bringing together outstanding physicians, caring nurses, professional staff and advanced technologies.” (Huntington Hospital, 2021) This shows what their mission and their visions within the organization. They show their core values as “Respect, Integrity, Stewardship, Excellence and Collaboration” (Huntington Hospital, 2021) Before Markey, I believe the organization was not fulfilling their missions and visions. Their employee morale in the Business Services Office was really low, the employees ere afraid to do their jobs because they were scared they were going to be reprimanded by the management. By the looks of it, there was no open-door policies and issues kept coming but they were not being resolved. The Business Services Office will need to rethink their approach and their base ideas on their mission and vision statement. D. SWOT

The hospital has many weaknesses and strengths. For strengths, the hospital is the only level 2 Trauma center in the San Gabriel Valley. The hospital one of the top-performing hospitals in 2012. Another strength is the staff in the Business Service Office, they want to do well. With the proper management support they will work really well together. Markey, I believe is another strength the hospital has. She shows great leadership and is looking to raise the morale in the office which helps the hospital a lot. The last strength that I have noticed is the hospitals VPCOO/CFO, Noble. He has actively made changes to better the organization and to call in experts when needed is a great took to have and one that Noble brings to the table. The hospital has may weaknesses to, just like any other organization. One is the poor morale in the Business Service Office, this was affecting their ability to perform their work of job. Management in the Business Service Office is a weakness to the company because the management did not promote a workplace that collaborated, respected, or had integrity. This goes against the hospital’s core values. With the staff being afraid to ask questions or bring up issues to the management just because it was not received well, is not a good thing for the organization. There are many opportunities for the hospital to improve. Finding the strategy that will help improve the A.R. days will be necessary. Another opportunity that I have seen will be, having the management team support and help the employees accomplish their tasks. And helping them with their questions and problems will be beneficial. Having employees understanding the polices and procedures would be a big plus for the organization. When having the employees on the same page with the policies and procedures without any confusion, can help the organizations revenue immensely.

The threat the hospital faces if the measures are not implemented to fix the issues are losing valuable employees to other organizations. A.R. days won’t improve when implementing the new electronic health record system. This would drive the days up more. E. Environment factors Some environmental factors that could be considered are the management micromanaging and the unwillingness to help or listen to the employees. The lack of cohesion between management and employees in the Business Services Office significantly impacts the excessive amount of A.R. days. The hospitals directives are constantly changing, so the medical staff will need to keep up-to-date with the most current directions. Healthcare policies are continually evolving as well. Both the administrative and technical staff need to be informed and up to date on the changes for the hospital to stay successful.

Resource Learn about Huntington Hospital located in Pasadena the heart of the San Gabriel Valley. Huntington Hospital. (n.d.). Retrieved November 13, 2021, from https://www.huntingtonhospital.org/about-us/#mission-vision....