Spring 2022 Ticket 19380-MA 206 Syllabus 2022 PDF

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Syllabus for MA 206 with Susan White. It has everything you need to know about taking Professor White's class!...

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Saddleback College Medical Assistant Program Introduction to Medical Assisting MA 206

Monday and Wednesdays 1:30pm to 3:30pm Spring 2022 Ticket # 19380

Livestream, online, synchronous Instructor: Susan White RN, MSN, CAPA

Department Chair Medical Assistant Program [email protected]

WELCOME TO “INTRODUCTION TO MEDICAL ASSISTING” ALSO REFERRED TO AS MA 206. THIS COURSE IS AN 8 WEEK COURSE THAT MEETS TWICE A WEEK. UNITS: 3 Introduces the career of medical assisting. Discusses the history and evolution of health care; health care settings; roles and responsibilities of healthcare professionals and other healthcare workers; law and ethics for medical assistants; emergency preparation; preparing for the job search; and medical office management fundamentals. Letter Grade Only Catalog Description Introduces the career of medical assisting. Discusses the history and evolution of health care; health care settings; roles and responsibilities of healthcare professionals including the medical assistant's scope of practice; medical law and ethics and specifics related to the medical assistant; emergency preparation; preparing for the job search; and medical office management fundamentals. Letter Grade Only. Textbooks and CONNECT: Kathyrn Booth, Leesa Whicker and Terri Wyman Medical Assisting Administrative and Clinical Procedures with Anatomy and Physiology, 7th edition ISBN 978-1-259-60854-4 (bound or hard copy) Or ISBN 978-1-260-47698-9 (loose leaf). Publisher: McGraw-Hill Education, New York, New York 10121 CONNECT Access Card to accompany the above textbook. The access card is a separate purchase item. The access card is specific to the edition and ISBN number of the textbook. You cannot substitute one Connect Access Card from MA 280 for MA 206 because each course requires a different textbook. Do not delay the purchase of the Textbook and the Connect Access Card, there are graded assignments and, you do not want to get behind. Computer Access: This course requires that assignments be retrieved from a computer and, written assignments must be typed. Basic understanding of Microsoft Word and computer literacy is essential. If you do not have access to a computer and printer, please have a private discussion with me. There are loaner computers available from the computer on a first come, first serve basis.

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Methods of Communication: Email Address, use college, ONLY. Students must use their college email address when sending online messages to the instructor. If your computer is not linked to the college email, please contact IT for specific questions. The college system often does not recognize student's personal email addresses and content may be blocked and treated as SPAM. There is no way for us to work around this, students must use their college email address, only. Also, reminder, when sending an email, professionalism is a priority and make sure that grammar and spelling are correct. Contact Information: Email: [email protected] Phone number for my office is 949-582-4912. However, the preferred method of communication is email. Email messages will be returned within 24 hours during the business week and by the first business day after the weekend. The best way to contact me is via email at [email protected], thank you. Office Hours: My office hours will be kept through Zoom before class from 12:00- 1:30pm and following class as needed from 3:30pm until 4:00pm please schedule an appointment for student privacy and to secure your appointment time. Class Sessions: Class meets on Mondays and Wednesday starting at 1:30PM and ending at 3:30PM. These sessions will be held to provide live lecture via Zoom and, to review weekly assignments and participate in discussion activities. This class only meets online and is live streamed. Students are expected to be present during each Zoom class session. You cannot sub out and replace yourself with your child, pet, friend, or family member. Please know that our courses are FERPA compliant. Sign onto Zoom by going into Canvas, then scroll to Confer Zoom which is on the left side of the home page in Connect. Discussion Board Assignments: Discussion board assignments are utilized during this course. When assigned, the first discussion board answer is due by Wednesday at 11:59 PM. During the same week, students must also reply to two additional posts by two other students. All three DB posts must be present to receive credit. All discussion board postings must demonstrate mutual respect and professionalism following netiquette rules. Students will use correct grammar, spelling and will not use profanity, slang, or derogatory terms towards other individuals. It is imperative that we listen with respect. The discussion board assignments will be based on relevant topics related to medical assisting and, healthcare. The goal is for students to use the resource literature and professional references to expand our knowledge related to the discussion topics. All assignments must be completed on time to earn credit. There is no extra credit. When DB assignments are created, they will appear under the weekly module in which it is assigned. The DB assignment will also be posted under "assignments." Students also will receive a prompt in their To Do list that appears on the home page (three reminders). 3

Connect Assignments: These are a great way to enhance and test your knowledge. I have built assignments in Connect. These assignments may only be accessed through the online account which is created after purchasing the Connect Access card that aligns with the course textbook. Students create the online account using the Connect Access card. See the Mc Graw Hill Tab on the Home Page for more information and technical support. Connect is linked to this Canvas course and, they correlate with the Weekly Reading and Assignment Schedule. The Connect assignments are assigned points. There are start and end dates for the Connect assignments, these are visible in Canvas under Syllabus, Weekly Modules, and the To Do List in Canvas. Students may not work beyond the assignment date and, the assignments are closed once the due date has been met. Scores from all completed Connect assignments automatically are uploaded to your grades in Canvas. Students may also view their scores in Connect and, there are recommendations listed for each chapter assignment to help serve as an additional resource for those students needing additional review. Grades may not upload from Connect until the assignment has become due, then once closed all Connect grades are downloaded into the gradebook. Students are allowed multiple attempts on the Connect assignments. So, you may complete these as many times as you chose to earn the highest score. BUT please note, the assignments are only repeatable and accessible during the time they are active. Once closed, the opportunity has been lost. The Connect assignments are intentionally created and assigned to help students review lecture content. Typically, student tests include 2-3 chapters and the topics that are discussed during lecture. Lecture slides are posted under modules. These are instructor created slides designed to emphasize important content from the textbook but also to elaborate on key concepts and, to allow class discussion. I do not lecture on every page from the assigned reading in the textbook. Student success requires the student to complete and assignments and read the assigned chapters. Students are accountable for all assigned content whether from lecture, Connect or, the assigned textbook reading. Please plan, I recommend that students read the chapter at least one time prior to the class lecture. Use the textbook during lecture, highlight concepts and take notes. Complete the assigned Connect assignments promptly, you have unlimited attempts but, there are due dates and no extensions. Reading and completing the Connect assignments prior to the lecture is best practice. However if not possible, complete as soon as class lecture ends. 4

Show Up to Go Up! Attendance. One point is deducted for each instance of arriving late to class or for leaving before the class has been excused. Two points are deducted if there is an absence, regardless of reason. Please email me if you are sick. Professional Behavior and the MA Program Goals: First, all students must follow the Health Science and Human Services Professional Behavior Policy. Please keep in mind, everything that we do in this program is designed to help prepare our students to become work force ready and employable. All course and program activities focus on assisting our students to reach their academic and career goals. Email is a form of written communication. Students often send emails in the same format as a text message. Please remember, email needs to be professional. When emailing, use correct spelling, grammar, capitalize words appropriately and use the proper word tense. Language skills both written and verbal are essential. Everything that the medical assistant says and writes while working in the medical office is a reflection on the medical office, physician and, themselves as a professional. Again, our goal is to help prepare you to become the best healthcare professional that you can be! LECTURE TOPICS-In MA 206, “the lecture topics covered include:” 1. Historical development of the healthcare industry a. Evolution of medicine from ancient times to present b. Development of the role of the medical assistant c. Influence of cultural, spiritual, societal beliefs, values in medicine d. Pioneers and milestones in medicine 2. The healthcare industry and settings a. Medical office b. Ambulatory care c. Inpatient care 3. Professional roles and responsibilities of the healthcare team a. Physicians b. Licensed professionals c. Allied healthcare workers d. Unlicensed healthcare personnel 4. Workplace safety and injury prevention in the medical office a. Disaster preparedness and identification of emergency resources b. Body mechanics and ergonomics c. Workplace violence d. Methods of reporting i. Incident and accident reports ii. Quality control measures 5. Ethical issues in medical assisting a. Ethical dilemmas in health care b. Ethical decision-making process c. Ethical codes and role of AMA in ethical decisions d. Death, Dying and Palliative Care 6. Legal issues in medical assisting 5

a. b. c. d. e.

Scope of Practice Classifications of the law Torts and the medical practice Federal laws affecting the medical practice Professionalism and medical assisting f. Educational preparation and externship. g. Professional appearance and behavior. h. Working with diverse staff and patient populations i. Certification and professional organizations 7. Medical Office Management and human resources. a. Leadership and management styles b. Policy and procedure development and maintenance c. Employee recruitment, selection, retention, development, and termination d. Medical Practice Act, physician licensure, and registration Learning Objectives: Upon completion of this course, the student will be able to: 1. Describe the history and evolution of health care. 2. Identify how health care has been influenced by cultural, societal, and spiritual beliefs, and values. 3. Identify settings where health care is delivered 4. Identify the roles and responsibilities of the healthcare team. 5. Describe the educational and clinical training required to work as a medical assistant. 6. Identify regulatory requirements related to workplace safety and emergency preparedness within the medical office. 7. Discuss managed care models and their impact on medical office reimbursement. 8. Identify professional characteristics and behaviors that lead to successful employment, retention, and professional development for the medical assistant. 9. Recognize ethical, legal, and cultural issues impacting the medical assistant and the medical office. 10. Describe the role and responsibilities of the medical office manager and the legal issues impacting the medical office manager, human resources, and the medical office. Students are evaluated based on a variety of learning opportunities. These include: 1. Writing Assignments a. Students write a five-page written paper. This paper discusses contributions to medicine. b. Evaluation of student's written paper for coverage of the history of health care and individuals who have contributed to the growth of medicine. c. Evaluation of student's written outline for biographical or professional facts of a pioneer in medicine. d. Evaluation of student's cover letter, resume, and job application for completeness and accuracy. 6

2. Problem Solving Demonstrations a. Exams-written in class multiple choice, true and false, matching, and short answer fill in responses. Evaluation of students' answers to problems related to ethics, the law and scope of practice in the medical office for concepts discussed in lecture. Evaluation of students' answers to problems related to preparing for and handling dangerous situations in the medical office. 3. Skill Demonstrations and Evaluation: a. Evaluation of student's ability to correctly identify examples of professional and nonprofessional behavior relating to medical assisting and the medical office through an oral presentation demonstrating verbal and presentation skills. b. Examinations test questions include the use of: 1. multiple choice 2. true/false 3. matching items 4. fill in c. Evaluation of student's answers to questions on unit tests and final examination demonstrating their knowledge of course subject matter. d. Evaluation of visual aids prepared to support oral presentation including the preparation of a written outline and power point presentation e. Evaluation of student’s ability to demonstrate soft skills including listening skills, communication skills, team building, collaboration, effective problem solving and demonstration of compassion, mutual respect, and empathy. Computer Access is becoming more and more important. Students will need access to a computer and computer printer-since CANVAS will be used to post assignments, grades, update course materials and course assignments. Webcam-or computer with webcam required. This is essential to access ZOOM and, Proctorio. Students will not be allowed to use their phone. Essentials: 1. Computer with acceptable storage capability to allow Proctorio (see orientation module) 2. Access to Confer Zoom 3. Headphones and microphone, recommended 4. Access to CANVAS 5. Computer printer or at least access to printer 6. Computer ink 7. Computer and Notebook Paper 8. Notebook (binder) 9. Stapler (always submit work that is stapled together) 10. Highlighters (to be used at home during review of reading and notes) 11. Memory device such as a flash drive 12. Index cards 13. Access to the American Psychological Association (APA) 8th edition Manual, 7

current edition. All documents will reference and follow current APA format.  Note, assignments must be typed. Only black ink using a 12 Point Font, Times New Roman will be accepted. Grading Please Read Carefully: Students’ grades are based on completion of all assignments and examinations. Students must complete all course activities to pass this class. Including exams, written work, and the oral presentation. If a student does not complete the Connect Assignments, this too is seen as incomplete work. Grades are not rounded up or down. A passing score in this class is a grade of C or higher. A C grade is equal to a 70%. Note, students must earn a grade of C in all medical assistant courses to earn the “Certificate of Achievement” in medical assisting. If a student fails a course by earning a 69.9 or less, the student may repeat the class one time to attempt a passing score of 70%. All grades are posted into CANVAS and are not rounded up. For example, if a student earns a score of 89.5 in the class, the grade is a B (which is between 80-89.9%, there is no rounding of numbers). Late work has 10% reduced from the total score, except the Connect Assignments, these have an automatic forced upload date which is not adjusted. Students must take examinations according to the scheduled time. Connect Assignments have automatic due dates, no extensions of time. Grading: 90-100% 80.89.9% 70-79.9% 60-69.9% < 59.9%

=A =B =C =D =F

Quality of Work-Remember, our goal is to prepare the student to enter the workforce as a professional. • Students are expected to submit work that is written at the college level • Students are expected to spell correctly and use appropriate terminology • Students are expected to use correct grammar and standard written English • Students are expected to speak using professional English • Students are not permitted to use translation services or programs during exams or assignments • Students are expected to demonstrate basic math skills during the MA program

Learning Resource Center (in the library) Students are encouraged to visit the Learning Resource Center early in the semester to identify available resources to enhance student learning. Please visit or call them to schedule an appointment prior to the first session or during the first week of class. The LRC is located at LRC 212, the phone number is 949-582-4519 and the email address is: [email protected] Learning Management System: 8

CANVAS is used in all courses in the Medical Assisting Program at Saddleback College. Students are held accountable for accessing their CANVAS account on a regular basis. Students will need to know their student identification number and Saddleback college email. Use of technology in the classroom: NO cell phones, no cameras, recording devices (of any kind) and SMART watches should be turned off during the lecture or class presentations. SMART watches are not to be worn during live class sessions or during the externship. Offices do not allow staff to wear SMART watches a watch with a sweeping second hand is required during face-to-face classes and, during the externship. Recording during the class is prohibited. Please refer to the Saddleback College Student Handbook. Specifically, Tape Recording and California Education Code Section 78907. The use of computer lap top computers in class is not allowed unless there is a documented necessity, and the instructor has been informed. Students may not record the instructor without written consent. This includes phone or table recordings. Students caught recording will be held to the highest standard and, referred to the Student Discipline Officer. Use of technology for Online classes: Students will need to use Zoom for live lectures. The lecture content will be recorded. Students should not use their cell phone during class. Also, technology is prohibited for use during testing. Proctorio is required and, any use of technology other than the computer being used for the test will be sensed, students will forfeit the assignment. Students may be kicked out of the exam, and not allowed to repeat. Additional Information: Do you have a MAP? Make sure that you have scheduled an appointment with an Academic Advisor to declare your major and academic plan. Students must create the MAP before completing 15 units. Failure to do so may lead to being locked out of class registration. So please schedule your appointment as soon as possible. Smoke, Vape and Drugs (Legal or Illegal Drugs): Smoke and vapor free campus, which is obvious but, this is prohibited even during our Zoom sessions. Also, were you aware that just because a medication is prescribed does not mean that it is legal for you to take this during class or, while externing. No one can be under the influence of any mind-altering medication while taking our classes and/or during the clinical externship. This is correct, so even if you possess a medical card, students are not permitted to use while in the MA program. No medical professional or college student is granted permission be under any form of substance that alters cognitive function. Recreational, habitual use of substances impact health and, are encouraged to seek assistance. Introduction to Medical Assisting -Course Activity Schedule -What you should know to succeed...