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Interview Questions and Rating Scale SAMEER CHANDRA RAVULA 8436537 HRM8390 Professor Sandra Piccoli Conestoga College FEBRUARY 23, 2018

Interview Package | Interview Questions Capital Power Job - Quality Control Manager

Job - Quality Control Manager Interview Candidate: Applicant Name: Interviewer Name: Date of Interview:

Opening 1. Welcome candidate and thank them for coming 2. Make small talk with the candidate, to make them feel comfortable a. “How are you today?” b. Brief talk about the weather to lighten the mood, and create small dialogue c. Invite candidate to take a seat and offer a glass of water 3. Outline the agenda for the interview process with candidate a. Introduction and background of interviewer b. Summary and background information about the company c. Talk about the vision, value and mission statement of the company. d. Review the job/role for which you are conducting the interview e. Conduct Interview. f. Prompt for candidate to ask questions. g. Provide candidate with information regarding the number of applicants the applied and how many are being interviewed

Interviewer Background Information My name is SAMEER CHANDRA RAVULA, I am the Human Resources Manager here at Capital Power Corporation. I have been working in this Role for over 5 years. Before working for the Capital Power. I studied Post Graduate program in Human Resources at Conestoga College. Soon after graduating the Human Resources course I wrote the Certified Human Resources Professional designation, which has gotten me to this point in my career thus far.

Company Background Information As you know from the job application you have applied to, we are currently seeking a Quality Control Manager for our Power Generation Station. Our Company Vision is to be recognized as one of North America’s most respected, reliable, and competitive power generators. Our Mission, is the development, acquisition, construction, operation, and optimization of large-scale, fuel-diverse, cost-effective power generation facilities in North America. Our Values:     

We are passionate about our business and safety We act with integrity We work together We are accountable We create and enhance shareholder value.

Job role/Purpose: Your role would be to Co‐ordinate all activities required to direct and control process quality. Review process quality referring data sheets quality requirements for the process flow, to ensure those requirements are understood and implemented to manage the quality and efficiency of the boiler and the budget.

Interview Guide Question #1: Non- Directive Question Tell me about yourself? ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________

0 – Does Not Meet Qualifications Add Descriptors Not being able to communicate, no compassion and leadership skills observed

Score -

1 – Barely Meets Qualifications Add Descriptors Moderate communication, fewer compassion and leadership.

2 – Meets Qualifications Add Descriptors Good communication, use of positive words and effective leadership attributes

3 – Exceeds Qualifications Add Descriptors Excellent communication, delivering value with the speech, using adjectives, team spirit.

/3

Question #2: Non – Directive Question Why do you want to become a Quality Control Manager? ______________________________________________________________________ ______________________________________________________________________ 0 – Does Not Meet Qualifications Add Descriptors Non-relevant, beat around bush for the question

Score -

/3

1 – Barely Meets Qualifications Add Descriptors Relevant, meets description of the role. Could not reveal career aspirations

2 – Meets Qualifications Add Descriptors Good reasons as to why candidate chose the career, career path and decisions

3 – Exceeds Qualifications Add Descriptors Perfectly required reasons for the job, escalating career, risk management and supervision.

Question #3: Structured Question Describe the work you have completed in past roles that you believe would prepare you for the duties and challenges you may face in this job?

0 – Does Not Meet Qualifications Add Descriptors Unable to communicate past experiences and responsibilities

Score -

1 – Barely Meets Qualifications Add Descriptors Few situations, inspirations and duties

2 – Meets Qualifications Add Descriptors Effective validation of the situation, supervision.

3 – Exceeds Qualifications Add Descriptors Control of the work, responsibilities of the team a leader, command over the situation.

/3

Question #4: Non-Directive Question What motivates you about a career in Quality Control? 0 – Does Not Meet 1 – Barely Meets Qualifications Qualifications Add Descriptors Add Descriptors Few examples of No passion, career what the role is like goal observed in speech, over view of and goals. the job.

Score -

/3

2 – Meets Qualifications Add Descriptors Career goal in the industry, life around the work and responsibilities

3 – Exceeds Qualifications Add Descriptors Passionate, problem solving, leadership, discipline, responsible, compliance, etc.

Question #5: Behaviour Description Question In the role of a Quality Control Manager you will be required to settle high tension conflict between two or more parties with limited information and resources. Can you tell me about a time when you were asked to resolve conflict between two or more individuals? Probe: a. b. c. d.

Did you facilitate the conflict resolution? What process was used to achieve the final resolution? What was the outcome? What did you learn?

0 – Did Not Meet Expectations 1 – Met Some Expectations 2 – Met Expectations 3 – Exceeded Expectations

Score -

/3

The candidate failed to identify and provided understanding of expectations in this situation. The candidate identified the conflict. The candidate displayed some understanding of the expectations required in this situation. The candidate identified the conflict. The candidate displayed good understanding of the expectations required in the situation. The candidate identified the conflict. The candidate provided an excellent understanding of the expectations required in this situation.

Question #6: Structured Question Let’s discuss your volunteer experience. Do you currently volunteer? Probe a. Where do you currently volunteer? b. What is your volunteer role in the organization? c. How often do you volunteer?

0 – Does Not Volunteer Add Descriptors no volunteer experiences.

Score -

1 – Barely Volunteers Add Descriptors

2 – Volunteers Regularly Add Descriptors Regular volunteer and active.

No regular volunteering and no role.

3 – Volunteers Often Add Descriptors Leads the event and aspires to be a leader and learner.

/3

Question #7: Behaviour Description Question Tell me about a time when you made a mistake. a. Describe the situation. b. What steps did you take to correct the mistake? c. What was the result? What did you learn for making the mistake?

0 – Does Not Meet Qualifications Add Descriptors No proper description

1 – Barely Meets Qualifications Add Descriptors Described and no resolution to the incident as per standards.

2 – Meets 3 – Exceeds Qualifications Qualifications Add Descriptors Add Descriptors Described and Proper description, valid resolution as Optimal resolution per situation and to the mistake. Industry norms.

Score :

/3

Question #8: Situational Question Scenario You are ordered to inlet the secondary fuel to the boiler and the fuel quality is not as per industry standards and would lead to toxic emissions, but a delay in fuel injection will leads to proper firing and optimal energy generation. What do you do?

0 – Did Not Meet Expectation s 1 – Meets Some Expectation s 2 – Meets Expectation s 3 – Exceeds Expectation s Score -

The candidate did not understand the situational circumstance. The candidate did not meet expectations of situation

The candidate showed some understanding of the situational circumstance. The candidate provided brief explanation of how to handle the situation. The candidate showed good understanding of the situational circumstance. The candidate provided good explanation as to how to handle the situations. The candidate showed exceptional understanding of the circumstances given. The candidate provided thorough explanation of situation and how to effectively handle the situation.

/3

Question #9: Structural Question As an HR professional, remaining current on the changes in legislation is a crucial part of the job. Can you identify a recent change in legislation in either the Ontario Labour Code or the Canadian Human Rights Act?

0 –Did Not Meet Expectation s 1 – Meets Some

The candidate did not identify knowledge the current legislation. The candidate did not provide a current legislation change.

The candidate showed some knowledge of the current legislation. The candidate could not Identify a current change.

Expectation s 2 – Meets expectations 3 – Exceeds Expectation s Score -

The candidate showed good understanding of the legislation. The candidate provided a change in the legislation. The candidate showed exceptional understanding current legislation. The candidate provided a change in the legislation and the consequences one would receive.

/3

Question #10: Behavioural Describe to me a time when you witnessed a fellow employee do something that you didn’t think was appropriate. Probe: a. b. c. d. e.

What was the situation? What steps did you take to address the situation? What was the outcome of the situation? What were your key learnings? What would you differently to address a similar situation in the future? (situational)

______________________________________________________________________ ______________________________________________________________________ 0 –Did Not Meet Expectation s 1 – Meets Some Expectation s

The candidate did not identify an example when they witnessed an employee acting inappropriately.

The candidate provided a situation when they witnessed an employee doing something inappropriate. The candidate’s response suggests that they did not show appropriate integrity and initiative in the situation and ignored the altercation. The candidate does not meet the level of expertise required for this role. 2 – Meets The candidate provided an acceptable response to the question by expectations providing a situation when they witnessed an employee doing something inappropriate. The candidate’s response demonstrated a good level of integrity and demonstrated a good understanding of what is expected in this type of situation. 3 – Exceeds The candidate and exceptional response to the question providing Expectation strong detail. The candidate’s response demonstrated an excellent s level of integrity and understanding as to what is expected in this type of situation. Score -

/3

Closing Thank you for your cooperation throughout the question portion of the interview. At this time, do you have any questions for me? Questions asked.

In closing the there are a total of 8 candidates being interviewed for the Quality Control Manager role. There are a few more interviews that will be conducted through out next week and then the decision process will begin. The final candidates of this portion of the application process will be contacted by phone by the third week in November. The final round of candidates will be then asked to complete a psychology evaluation with our psychologist. All applicants that were unfortunately not give the Quality Control Manager role at this current time will be notified by email. I thank you for your interest in this Quality Control Manager role  

Departure of candidate. Interviewer then writes a summary about candidate and adds up candidate’s final interview score.

Interview Score Interpretation Total Score Below 15 Total Score Between 16 - 23 Total Score Between 24 - 30 Total Score:

The candidate does not demonstrate the qualifications required for the Name of the Job/Role. The candidate displayed good demonstration of the qualifications required for the Name of the Job/Role. The candidate displayed an excellent demonstration of the qualifications required for the Name of the Job/Role. /30

Interviewer: Signature:

x ______________________________________________

REFERENCES: Belcourt, M., Singh, P., Snell, S., Morris, S., & Bohlander, G. (2017). Managing Human Resources (8th Ed.) Toronto, ON: Nelson Education ltd.

Catano, V., Wiesner, W., Hackett, R. (2016). Recruitment and Selection in Canada (6th Ed) Toronto, ON: Nelson Education ltd.

Piccoli, Sandra (2018). Talent Management Materials. Sandra Piccoli and Associates.

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