Examen de muestra/práctica 2017, preguntas y respuestas PDF

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Examen tipo test...

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Question1 Punts: 1

The term "value" refers to the relationship between quality and the price paid by the consumer. Trieu una resposta. a. False

b. True Correcta Punts d'aquesta tramesa: 1/1.

Question2 Punts: 1

Customer interaction is often high for manufacturing processes, but low for services. Trieu una resposta. a. False

b. True Correcta Punts d'aquesta tramesa: 1/1.

Question3 Punts: 1

Which of the following is a total measure of productivity? Trieu una resposta. a. All of the rest

b. Output/Materials c. Output/Inputs d. Output/(Labor + Capital + Energy) e. Output/Labor

Correcta Punts d'aquesta tramesa: 1/1.

Question4 Punts: 1

An operations manager is not likely to be involved in... Trieu una resposta. a. Work scheduling to meet the due dates promised to customers. b. Maintenance schedules. c. The quality of goods and services to satisfy customers' wants and needs. d. The identification of customers' wants and needs. e. The design of goods and services to satisfy customers' wants and needs. Correcta Punts d'aquesta tramesa: 1/1.

Question5 Punts: 1

Productivity is more difficult to improve in the service sector. Trieu una resposta. a. False

b. True Correcta Punts d'aquesta tramesa: 1/1.

Question6 Punts: 1

Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs. Trieu una resposta. a. True

b. False Correcta Punts d'aquesta tramesa: 1/1.

Question7 Punts: 1

What is Supply Chain Management? Trieu una resposta. a. It is the management that a company needs to provide a good or service. b. It is the management of different companies in a same industry. c. It is the management of a network of interconnected businesses involved in providing a good or service. d. It is the same as Operations management. e. None of them is correct. Incorrecta Punts d'aquesta tramesa: 0/1.

Question8 Punts: 1

Benihana of Tokio: What is the main purpose of the bar? Trieu una resposta. a. Offer Japanese drinks.

b. Make customers feel that they are in Japan. c. Allow customers to meet each other before dinner. d. Act as a buffer of the process. Incorrecta Punts d'aquesta tramesa: 0/1.

Question9

Punts: 1

Productivity can be improved by... Trieu una resposta. a. Decreasing outputs while holding inputs steady.

b. Decreasing inputs while holding outputs steady. c. None of them is correct. d. Increasing inputs and outputs in the same proportion. e. Increasing inputs while holding outputs steady. Incorrecta Punts d'aquesta tramesa: 0/1.

Question10 Punts: 1

Effectiveness means doing the right things to create the most value for the company. Trieu una resposta. a. False

b. True Correcta Punts d'aquesta tramesa: 1/1.

Question11 Punts: 1

Which is not true regarding differences between goods and services? Trieu una resposta. a. Goods tend to have higher customer interaction than services. b. Services tend to have a more inconsistent product definition than goods. c. Services are generally produced and consumed simultaneously; tangible goods are not.

d. Services tend to be more knowledge-based than products. e. None of them is true. Incorrecta Punts d'aquesta tramesa: 0/1.

Question12 Punts: 1

Benihana of Tokio: Who controls the service process in the restaurant? Trieu una resposta. a. Chef.

b. Operations Manager. c. Waiter. d. Customer. Incorrecta Punts d'aquesta tramesa: 0/1.

Question13 Punts: 1

Benihana of Tokio: Why is the cost of food lower than in a traditional restaurant? Trieu una resposta. a. Food waste is low.

b. Easier to predict customer demand. c. All the others are correct. d. Economies of scale when purchasing ingredients. Incorrecta Punts d'aquesta tramesa: 0/1.

Question14

Punts: 1

Benihana of Tokio: One of the causes for Benihana's success was: Trieu una resposta. a. Dinning room is like a production facility.

b. Reduced menu. c. Customers' flow through the service is controlled. d. All the others are correct. e. All processes add value. Incorrecta Punts d'aquesta tramesa: 0/1.

Question15 Punts: 1

What agents would not be involved in the supply chain of a company that sells yogurts? Trieu una resposta. a. Logistics provider.

b. Yogurt manufacturer. c. Farmers. d. All of them are involved. e. Customers. Incorrecta Punts d'aquesta tramesa: 0/1...