lecture 2 C10 Managing Human Resource Systems Instr PPT MGMT3Ce -4 PDF

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lecture 2 C10 Managing Human Resource Systems Instr PPT MGMT3Ce -4, note , BUSA-2005-NE1 - Principles of Manageme...

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MGMT CHAPTER 9-4 Leading Teams

Training

 Tr ai ni ngNeeds  Training Methods  Training Evaluation

Evaluating Training

Reactions

How satisfied trainees were with the program

Learning

How much employees improved their knowledge or skills

Behaviour

How much employees actually changed their onthe-job behaviour

Results

How much training improved job performance

Performance Appraisal

• 70 percent of employees are dissatisfied with the performance appraisal process in their companies. • 90 percent of human resource managers are dissatisfied with the performance appraisal systems used by their companies.

Measuring Job Performance Common Rating Errors

Central tendency • All workers are rated as being “average.”

Halo error

• All workers are rated as performing at the same level in all parts of their jobs.

Leniency error • All workers are rated as performing at a high level.

Accurately Measuring Job Performance

Improving Job Performance Measurements • Objective Performance Measures – Quantifiable outcomes: output, scrap, waste, sales, customer complaints, or rejection rates • Subjective Performance Measures – Graphic rating scales – Behavioural observation scales

Kinds of Compensation

Job evaluation • Determines market value and worth of the job. Pay variability • Piecework, commission, profit sharing, employee stock ownership plans, stock options.

Pay structure • Hierarchical or compressed

Terminating Employees

During the oil crisis of 2016, more than 30,000 workers in Alberta were let go from their jobs in the first half of the year

Downsizing: Dealing with Layoffs

Downsizing: The elimination of jobs in a company. Reasons: • Cost-cutting • Declining market share • Overstaffing during growth period • Outsourcing Variant terms: • Layoffs • Staff reductions • Redundancies

Retirement

• Early retirement incentive programs (ERIPs)

– Offer financial benefits to employees to encourage them to retire early. • Phased retirement – Employees transition to retirement by working reduced hours over a period of time before completely retiring. • Outplacement services – Employment-counselling services offered to employees who are losing their jobs because of downsizing.

Employee Turnover

Employee turnover: Loss of employees who voluntarily choose to leave the company. • Functional turnover (encouraged) – The loss of poor-performing employees • Dysfunctional turnover (discouraged) – The loss of high-performing employees...