Module 1 Emotional Intelligence Quiz PDF

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Summary

This is the quiz at the end of Module 1 on Emotional Intelligence. There are 5 questions and there is only one quiz that I am aware of. In this, you will find the scenario, questions, and answers for a quick quiz....

Description

Quiz 1 Questions & Answers: A restaurant owner is selling the business and works with all team members to manage the transition smoothly. The new owner plans to retain all employees and also plans to open an additional restaurant with the same menu. The current owner holds a series of meetings to work through the transition with managers and employees. In the first meeting, the current owner shares the planned change in ownership, addresses the concerns of each and every team member, and focuses on engaging managers and employees in decision-making related to the additional store. The second meeting begins with the current owner conveying how important each team member is to the business and expressing how each team member provides unique skills and abilities in creating the best customer experience possible. The third meeting is designed and implemented by the team members to allow the group to develop a plan for how each member of the group will play a valuable role in that transition. The fourth and final transition meeting is hosted with the current owner, the new owner, and all team members. The goal of that meeting is to allow the new owner to provide feedback and changes before the transition plan is implemented. This meeting requires the team to make modifications to their plan. During the final meeting, the new owner listens to the team and recalls what it is like to go through a change of ownership as a team member working for another person.

1. Which domain of emotional intelligence (EI) did the owner demonstrate during the first meeting? a. Relationship management 2. Which domain of emotional intelligence (EI) did the owner demonstrate during the second meeting? a. Social Awareness 3. Which benefit of emotionally intelligent teams does the group's third meeting plan represent? a. Engagement 4. Which benefit of emotionally intelligent teams does the group's fourth meeting plan represent? a. Adaptability 5. Which Quality of mindfulness is being demonstrated by the owner’s recollection during the final meeting? a. Reflection...