Vishnupriya reflection case 4 PDF

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Building an Agile Organization at ING Bank Netherlands

MGMT-6125 Perspectives for Business Analysis Case -4 (Reflection) Questions 1. How important was it to try to change the ING culture as part of the transformation?

Some of the benefits of incorporating the agile methodology into the organization are as follows: 

The hiring process of the concern have changed. They now have the hiring team from the squads.

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The misconception about the implementation of agile strategy were revoked

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In order to increase the speed of action a team based working system was implemented.

In spite of all these the importance of changing the ING culture in order to implement the agile strategy is discussed below: 

During the financial crisis, poor economic conditions and rising rates of banking regulation in Europe put pressure on ING's business model. Thus, processes had to be redefined. They agreed for all the channels to move into one process.

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Clear and easy-to-understand products, anytime-anywhere omnichannel experience etc. were some of the goals behind the restructuring of the process. Changing the culture was crucial because while an enterprise could be organized differently on the basis of agile principles, it had to be implemented end-to - end, and not just an IT approach to be effective. They got inspired by the Spotify team that is they need to learn and consider everyone in order to transform.

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