AMADEUS RESERVATION & TICKETING PDF

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AMADEUS RESERVATION & TICKETING Amadeus Qatar Training Services Document control Security level Company Amadeus Qatar W.L.L Department Training Services Author Muhammad Zafar Minhas Reviewed by Date Approved by Date Version Date Change Comment By 122010 January 2011 2 Amadeus Qatar Training Serv...

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AMADEUS RESERVATION & TICKETING

Amadeus Qatar Training Services

Document control Security level Company

Amadeus Qatar W.L.L

Department

Training Services

Author

Muhammad Zafar Minhas

Reviewed by

Date

Approved by

Date

Version

Date

122010

January 2011

Change

Comment

By

2

Amadeus Qatar Training Services

Table of Contents CHAPTER 1................................................................................................................................. 10

Introduction to Amadeus Selling Platform ............................................................................ 10 Signing In................................................................................................................................... 11 Signing In / Signing Out on command page ........................................................................ 14 Duty Codes............................................................................................................................ 14 Signing Options ................................................................................................................ 14 Move between Areas ............................................................................................................... 15 Move between Work Areas Options.................................................................................. 15 Status of Work Areas........................................................................................................... 16 Local security ............................................................................................................................ 17 Creating an Agent Sign and Profile ................................................................................... 17 Deleting an Agent Sign........................................................................................................ 17 Command Recall/History ........................................................................................................ 18 Office Profile Display ............................................................................................................... 19 Customised Itinerary/Invoice message............................................................................. 20 CHAPTER 2................................................................................................................................. 21

Amadeus Help .......................................................................................................................... 21 Amadeus Online Help Options........................................................................................... 22 Amadeus Information System ................................................................................................ 23 Amadeus Information System Display Options ............................................................... 23 CHAPTER 3................................................................................................................................. 24

Encoding and Decoding .......................................................................................................... 24 Encoding and Decoding Options ....................................................................................... 24 Conversion ................................................................................................................................ 25 Conversion Options ............................................................................................................. 27 CHAPTER 4................................................................................................................................. 28

Amadeus Air.............................................................................................................................. 28 Amadeus Availability............................................................................................................ 30 Amadeus Schedule.............................................................................................................. 30 By Neutral Display............................................................................................................ 30 By Departure Time Display............................................................................................. 30 By Arrival Time Display ................................................................................................... 31 By Elapsed Travel Time Display.................................................................................... 31 Amadeus Availability / Schedule Options..................................................................... 32 DIRECT ACCESS ................................................................................................................ 32 Time Table............................................................................................................................. 34 Time Table Display Options ........................................................................................... 34 Flight Information...................................................................................................................... 35 Flight Information Display Options .................................................................................... 35 CHAPTER 5................................................................................................................................. 36

Passenger Name Record - PNR............................................................................................ 36 Name Element .......................................................................................................................... 37 Single Passenger Name ..................................................................................................... 37 Multiple Passenger with Same Surname ......................................................................... 38 Multiple Passengers with Different Surnames................................................................. 39 Passenger with an Infant .................................................................................................... 39

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Amadeus Qatar Training Services

Infant Surname Same as Adult Associated ................................................................. 39 Infant Surname Different with Adult Associated.......................................................... 40 Name Field Options ......................................................................................................... 40 Sell Segment............................................................................................................................. 41 Contact Field ............................................................................................................................. 44 Ticket Arrangement.................................................................................................................. 45 Received From ......................................................................................................................... 46 End of Transaction ................................................................................................................... 47 Ignore Transaction ................................................................................................................... 48 Canceling................................................................................................................................... 48 Retrieval..................................................................................................................................... 49 Retrieving a PNR By Record Locator ............................................................................... 49 Retrieving a PNR By Surname .......................................................................................... 49 Retrieving a PNR By Alphabet ........................................................................................... 49 Retrieving a PNR from Name List Display ....................................................................... 49 Retrieving a PNR by Flight Number and Name .............................................................. 50 Retrieve specified element in PNR................................................................................ 50 Retrieving a PNR by Flight Number .................................................................................. 50 Retrieving a PNR from List of Flight Search Display...................................................... 50 Steps To Create a PNR........................................................................................................... 51 Display the Availability / Schedule..................................................................................... 51 Sell the Air Segment/ Segments........................................................................................ 51 Enter the Name .................................................................................................................... 52 Enter the Contact Details .................................................................................................... 52 Enter the Ticket Arrangement Option ............................................................................... 53 Enter the Received From Element .................................................................................... 53 End Transaction to Save the PNR .................................................................................... 54 CHAPTER 6................................................................................................................................. 55

General Remark ....................................................................................................................... 55 Confidential Remark ................................................................................................................ 55 Itinerary Remark ....................................................................................................................... 55 Other Service Information (OSI) ............................................................................................ 56 Special Service Request (SSR) ............................................................................................. 57 Special Service Request for FOID .................................................................................... 57 Special Service Request for Passport (APIS) ................................................................. 57 Secure Flight Passenger Data (S.F.P.D) ......................................................................... 58 Frequent Flyer .......................................................................................................................... 59 Creating a Frequent Flyer SSR Element.......................................................................... 59 Advance Seat Request............................................................................................................ 60 Basic Seat Request – Non Smoking ................................................................................. 60 Basic Seat Request – Smoking ......................................................................................... 60 Seat Map Display ..................................................................................................................... 60 Seat Map Display from PNR Flight Segment .................................................................. 60 Open Flight Segment............................................................................................................... 61 Arrival Unknown - ARNK......................................................................................................... 62 Option Queue............................................................................................................................ 63 Queue to own Office on today’s Date ............................................................................... 63 Queue to own Office on Specified Date ........................................................................... 63 Reconfirming Segment............................................................................................................ 64 4

Amadeus Qatar Training Services

Manually Insert Ticket Number .............................................................................................. 65 Printing ....................................................................................................................................... 66 Printing Options .................................................................................................................... 66 History ........................................................................................................................................ 67 History Options: .................................................................................................................... 68 History Element Codes.................................................................................................... 69 CHAPTER 7................................................................................................................................. 71

Segment Re-Book.................................................................................................................... 71 Copy / Clone PNR.................................................................................................................... 72 Individual PNR Security .......................................................................................................... 72 Steps to Creating PNR Security Element......................................................................... 72 Read Access (R) .............................................................................................................. 72 Read/Write Access (B) .................................................................................................... 72 No Access (N)................................................................................................................... 73 Options............................................................................................................................... 73 Splitting a PNR ......................................................................................................................... 73 Steps to Splitting PNR ......................................................................................................... 74 CHAPTER 8................................................................................................................................. 77

Amadeus Queues..................................................................................................................... 77 Queue Numbers ................................................................................................................... 77 Categories ............................................................................................................................. 77 Date Ranges ......................................................................................................................... 77 Amadeus Queue types:................................................................................................... 78 Range Code ...................................................................................................................... 78 Queue Count..................................................................................................................... 79 Queue Display options ........................................................................................................ 79 Queue Options...................................................................................................................... 79 Queue Delay ......................................................................................................................... 80 Queue Removing ................................................................................................................. 80 Queue Ignore ........................................................................................................................ 80 Placement in Queue ............................................................................................................ 80 Sending Queue Message ................................................................................................... 80 Travel Information .................................................................................................................... 81 CHAPTER 9................................................................................................................................. 83

Amadeus Fares ........................................................................................................................ 83 Fare Quote Follow-Up Entries............................................................................................ 84 Itinerary Pricing Entries ....................................................................................................... 84 AIS Pages for Fare Quote .................................................................................................. 85 Fare Quote Display - FQD ...................................................................................................... 86 Fare Quote Display Explanation ........................................................................................ 87 Fare Quote Display Options ............................................................................................... 92 Fare Quote Notes..................................................................................................................... 92 Fare Quote Routing ................................................................................................................. 93 Follow-Up Entries after Fare Quote Display .................................................................... 93 Currency Conversion Entries ............................................................................................. 93 Rate Of Exchange................................................................................................................ 93 Excess Baggage Charges .................................................................................................. 94 Mileage................................................................................................................................... 94 Informative Pricing ................................................................................................................... 95 5

Amadeus Qatar Training Services

Journey Type Limits............................................................................................................. 95 Informative Pricing on Command Page............................................................................ 96 FQP Options ....................................................................................................................... 100 Informative Pricing Mask on Command Page ............................................................... 101 Pricing Mask Explanation.............................................................................................. 102 Stopover, Transfers, and Surface in the Mask .......................................................... 103 Informative Pricing Options........................................................................................... 105 Booking Reservation Designat...